Exam Name: Avaya Midsize Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACDS
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Updated: Sep 10, 2026
No. of Questions: 66 Questions & Answers with Testing Engine
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- Total Questions: 66
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- Total Questions: 66
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- Total Questions: 66
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Avaya 37820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Midsize Solution Design Exam |
| Exam Number: | 37820X |
| Related Certifications: | ACDS - 3781 Avaya Midsize Solution Design |
| Available Languages: | English |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored exam delivered through Avaya Learning authorized testing channels. |
| Pre Condition: | No prerequisite certification required. Introduced as part of the ACDS certification track in January 2020. |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/_assets/news/Avaya_Releases_five_new_Avaya_Certified_Design_Specialist_Certifications%28ACDS%E2%80%933781-3186-3187-3381-3382%29.pdf |
Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Solution Sizing and Bill of Materials | - Solution Configuration
|
| Networking and Infrastructure Design | - Infrastructure Requirements
|
| Implementation and Migration Planning | - Deployment Strategy
|
| Unified Communications and Collaboration Design | - UC Applications
|
| Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
Avaya 37820X Exam Questions Answered
The 37820X exam leads to the Avaya ACDS certification from Avaya. It is positioned at the Specialist level. The exam validates the knowledge and skills expected of candidates preparing for Avaya Midsize Solution Design.
Related certifications include:
- ACDS - 3781 Avaya Midsize Solution Design
No prerequisite certification required. Introduced as part of the ACDS certification track in January 2020.
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
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The current 37820X outline is organized into 7 top-level domains. The first listed areas include:
- Implementation and Migration Planning
- Unified Communications and Collaboration Design
- Avaya Midsize Solution Portfolio
Review the Exam Topics section above for the complete outline and any nested subtopics.
Avaya Midsize Solution Design Sample Questions:
For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?
- A. The email address for Basic level users does not need to be unique.
- B. An email address is not required for Basic level users.
- C. Any email address will work for Basic level users.
- D. The email domain name must match the company domain name.
Refer to the Scenario: H&H Ticket.
You are designing a solution for H&H Ticket. The customer has been using a hosted conferencing solution with a maximum of 100 moderators. They need to know answers to multiple questions to estimate costs or setup the host/moderator. In the system. You have told them that the Avaya model is simpler.
Which three facts do you need to know to help determine a cost estimate for a comparable premise-based solution? (Choose three.)
- A. Whether they will need recording
- B. No additional Information Is needed
- C. The number of participant-.
- D. The number of conferences per month
- E. Whether they need web collaboration
Refer to the IT-FAC scenario and exhibits.
The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)
- A. It utilizes the WiFi network of APs.
- B. It uses a line of ruggedized endpoints.
- C. It supports off-premise connectivity.
- D. It operates on a separate DECT network.
Refer to the Scenario: IT-FAC.
For this customer, you have decided to install High Availability (HA. for the Session Border Controller for Enterprise (SBCE) with 15 SIP trunks.
In addition to the hardware, which licensing is required for this solution?
- A. 30 Standard licenses; since you need to duplicate the Standard licenses for HA
- B. 15 Standard licenses and 15 Standard HA licenses
- C. 15 Standard licenses; since HA Is included with the Standard license
- D. 15 Standard licenses and 15 Advanced licenses; since HA requires Advanced licenses
Avaya Contact Center Select Remote Agents can use an Avaya Deskphone or Avaya soft client. Which Avaya softclient is supported for Remote Agents on Avaya Contact Center Select (ACCS)?
- A. Avaya Communicator for Windows
- B. Avaya Communicator for IOS
- C. Avaya one-X Communicator for Mac
- D. Avaya one-X Communicator for Windows
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