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Updated: Sep 07, 2026
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- Total Questions: 64
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Avaya 7392X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite Implementation Exam |
| Exam Number: | 7392X |
| Available Languages: | English |
| Exam Format: | Scenario-based Questions, Multiple Choice Questions |
| Related Certifications: | Avaya Aura Communication Manager Avaya Call Center Elite |
| Real Exam Qty: | 60–70 (commonly ~64) |
| Exam Duration: | 90-120 |
| Recommended Training: | Avaya Official Training (Call Center Elite Implementation) |
| Exam Registration: | Avaya Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Typically computer-based exam delivered through authorized Avaya testing centers or online proctoring (varies by region and provider). |
| Pre Condition: | Recommended experience with Avaya Aura Communication Manager and call center environments; familiarity with routing, vectoring, and ACD concepts. |
| Official Syllabus URL: | https://www.avaya.com/ |
Avaya 7392X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configuration and Administration | - Call center setup
|
| Advanced Call Handling | - Routing strategies
|
| Reporting and Monitoring | - Call center reporting systems
|
| Avaya Aura Call Center Architecture | - Core components and architecture
|
| Call Center Elite Features | - Agent and skill management
|
Avaya 7392X Exam Questions Answered
The 7392X exam leads to the Avaya Certified Implementation Specialist (ACIS) – Call Center Elite Implementation certification from Avaya. It is positioned at the Professional level. The exam validates the knowledge and skills expected of candidates preparing for Avaya Aura® Call Center Elite Implementation.
Related certifications include:
- Avaya Aura Communication Manager
- Avaya Call Center Elite
The 7392X exam includes 60–70 (commonly ~64) questions and allows 90-120. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
Recommended experience with Avaya Aura Communication Manager and call center environments; familiarity with routing, vectoring, and ACD concepts.
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Typically computer-based exam delivered through authorized Avaya testing centers or online proctoring (varies by region and provider)..
The official training options include:
After reviewing the recommended training, reinforce what you learned with Actual4dump's 64 practice questions for 7392X.
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If you purchase the corresponding 7392X preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.
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The current 7392X outline is organized into 5 top-level domains. The first listed areas include:
- Call Center Elite Features
- Advanced Call Handling
- Avaya Aura Call Center Architecture
Review the Exam Topics section above for the complete outline and any nested subtopics.
Avaya Aura® Call Center Elite Implementation Sample Questions:
Question 1
Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
A. Splits could be measured by Basic Call Management System (BCMS).
B. After an ACD-call, an agent will automatically change its state to AUX.
C. Agents should log in manually to each split.
D. Agents could be logged in to 20 splits maximum.
Question 2
A call center where agents handle customers with account numbers Is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.
Which feature would you suggest when the call center offers a survey to the people who have called?
A. VDN Vectors
B. VDN Interflow
C. VDN Return Destination
D. VDN Override
Question 3
Which two Vector Variable types are strictly global in scope? (Choose two.)
A. collect
B. dow
C. ani
D. Stepcnt
E. value
Question 4
An Elite Call Center agent is assigned the following Skills:
And the Call Handling Preference is configured as Greatest Need.
Which of the culls will the agent handle first under the greatest need handling preference?
A. Skill 1 Call
B. Skill 3 Call
C. Skill 4 Call
D. Skill 2 Call
Question 5
What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?
A. Automatic Number Identification (ANI)
B. VuStats
C. Basic Call Management System (BCMS)
D. Service Level Maximizer (SLM)
Solutions:
| Question 1 Answer: A,C | Question 2 Answer: C | Question 3 Answer: A,C | Question 4 Answer: C | Question 5 Answer: C |
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