Exam Name: Avaya Converged Platform Support Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Sep 07, 2026
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- Total Questions: 58
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- Total Questions: 58
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Avaya 76940X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Converged Platform Support Exam |
| Exam Number: | 76940X |
| Passing Score: | Not publicly disclosed |
| Exam Price: | Varies by region (typically charged by Pearson VUE / Avaya Learning Centre) |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Typically 2 years (subject to Avaya recertification policies) |
| Available Languages: | English |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) Solutions Platform Avaya Converged Platform Integration Exam (75940X) |
| Real Exam Qty: | 56 |
| Exam Format: | Scenario-based questions, Multiple choice |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Exam delivered either online via Avaya Learning Center or onsite at Pearson VUE testing centers |
| Pre Condition: | Recommended to have foundational Avaya certification such as ACIS-7594 or equivalent experience |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 76940X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Monitoring | - Routine platform maintenance
|
| Topic 2: Avaya Converged Platform Architecture | - Components of the Avaya Converged Platform
|
| Topic 3: Installation and Configuration | - Initial system setup
|
| Topic 4: Troubleshooting and Support Tools | - Problem identification and resolution
|
Avaya 76940X Exam Questions Answered
The 76940X exam leads to the Avaya-Certification certification from Avaya. It is positioned at the Support Specialist (ACSS) level. The exam validates the knowledge and skills expected of candidates preparing for Avaya Converged Platform Support.
Related certifications include:
- Avaya Converged Platform Integration Exam (75940X)
- Avaya Certified Support Specialist (ACSS) Solutions Platform
The 76940X exam includes 56 questions and allows 90 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for 76940X is Not publicly disclosed, and the official exam fee is Varies by region (typically charged by Pearson VUE / Avaya Learning Centre). Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
Recommended to have foundational Avaya certification such as ACIS-7594 or equivalent experience
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
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The current 76940X outline is organized into 4 top-level domains. The first listed areas include:
- Avaya Converged Platform Architecture
- Troubleshooting and Support Tools
- Maintenance and Monitoring
Review the Exam Topics section above for the complete outline and any nested subtopics.
Avaya Converged Platform Support Sample Questions:
Service warning alarms are being received by Orchestrator indicating that Port 27 on VSP 4850-1 is down.
How would a support engineer determine the equipment that is connected to this port?
- A. Physical inspection
- B. Network Diagram in the Lifecycle Workbook
- C. ACP Installation Guide
- D. Switch Wiring tab in the Lifecycle Workbook
Which two statements are considered backup strategy best practices? (Choose two.)
- A. VMware snapshots are recommended for virtual appliance backups.
- B. Create backups of the ACP 4200 system on the storage system inside the pod.
- C. No backups need to be made as the systems in ACP 4200, and the Pod are already reliable.
- D. Do not backup to the ACP 4200 itself, backup to an external location.
- E. Determine business continuity, compliance, and regulatory considerations.
As part of a routine weekly maintenance test for the ACP 4200, a support engineer has been instructed to verify that the VMotion VMKernels for all ESXi hosts are reachable from each other using pings. During the latest maintenance test, the engineer notices that some of the pings are failing.
Which potential impact would this have on the ACP 4200?
- A. There will be no impact on the ESXi hosts, but the VSPs may reboot periodically.
- B. The ESXi hosts may reboot periodically.
- C. vMotion may not work as expected.
- D. The ESXi hosts may not be reachable from vCenter Server appliance.
What would a support engineer expect to find when using MSC to support, troubleshoot and maintain the ACP 4200 4.0?
- A. All current and previous license files
- B. VMware vSphere client application for VMware 6.5
- C. Pod Upgrade Manager (PUM)
- D. Software library store
A support engineer logs into the System Manager (SMGR) application on an ACP 4.0 system with the intention of checking VPFM warning messages for the VSP switch. The engineer is unable to see the VPFM link in SMGR.
What could be causing this Problem?
- A. The engineer should connect to VPFM directly and not through SMGR.
- B. The VPFM link has been renamed as Orchestrator in ACP 4.0.
- C. The engineer's SMGR account has insufficient access privileges to launch VPFM.
- D. The VPFM link was removed from SMGR as part of the upgrade of the system to ACP 4.0.
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