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Preparing for a Avaya credential calls for material that follows the official scope. Actual4dump builds its Avaya Aura® Communication Applications Support Certified practice set around the 72301X objectives, with 158 questions designed to support a focused review.

Avaya 72301X Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura® Communication Applications Support Certified Exam
Exam Number:72301X
Passing Score:71%
Exam Price:125 USD
Exam Duration:90 minutes
Available Languages:English
Exam Format:Scenario-Based, Multiple Choice, Multiple Response
Related Certifications:Avaya Certified Support Specialist (ACSS)
Certificate Validity Period:2-3 years
Real Exam Qty:65-70
Recommended Training:Avaya Official Training: Support and Troubleshooting Avaya Aura Communication Applications
Exam Registration:Avaya Learning Center
Pearson VUE Registration
Sample Questions: DOWNLOAD DEMO
Exam Way:Onsite at Pearson VUE test centers / Online proctored exam
Pre Condition:No mandatory prerequisites; recommended knowledge of VoIP, SIP, and Avaya Aura basics
Official Syllabus URL:https://support.avaya.com/certification/

Avaya 72301X Exam Syllabus Topics:

SectionWeightObjectives
Configuration and Implementation25%- Internet Friendly Gateway setup
- Key configuration steps for AES
- Branch Survivability configuration
- Avaya Presence Services configuration with Breeze
Troubleshooting Tools and Techniques30%- Log capture and analysis for Breeze and Presence
- Tools and logs for AES troubleshooting
- Troubleshooting AAWG and WebRTC call issues
- Verifying and troubleshooting system status
- Diagnosing Branch Survivability problems
Call Flows and Signaling25%- Remote Worker call flows
- Active Branch Survivability call flows
- Call Park and Page call flows
- SIP message sequences for Presence Services
- SIP Trunking call flows
Communication Applications Architecture20%- Branch Survivability concept and design
- Avaya Aura Application Enablement Services (AES) overview
- Avaya Breeze and Presence Services architecture
- Avaya Aura Web Gateway (AAWG) and WebRTC components

Frequently Asked Questions for the Avaya 72301X Exam

The 72301X exam, Avaya Aura® Communication Applications Support Certified Exam, assesses whether a candidate can apply Avaya knowledge to the skills measured by this credential. It is associated with the Avaya Certified Support Specialist (ACSS) - Avaya Aura Communication Applications certification. The certification is positioned at the Specialist level. Related credentials include Avaya Certified Support Specialist (ACSS).

The 72301X exam includes 65-70 questions and allows 90 minutes. Plan your pacing before exam day rather than calculating it under pressure. Timed sessions with Actual4dump practice tests can help you decide when to flag a difficult item, keep moving, and reserve enough time for a final review.

The published passing score for Avaya Aura® Communication Applications Support Certified is 71%, and the official exam fee is 125 USD. A retake requires budgeting for the full official fee again, so it is sensible to complete several timed practice tests before scheduling. Consistent results across the 158 practice questions can give you a clearer picture of your readiness.

The stated prerequisite information for Avaya Aura® Communication Applications Support Certified is: No mandatory prerequisites; recommended knowledge of VoIP, SIP, and Avaya Aura basics Before registering, review the eligibility details on the official exam page to confirm the requirements.

You can register for Avaya Aura® Communication Applications Support Certified through the following channels:

The available exam delivery format is Onsite at Pearson VUE test centers / Online proctored exam.

The following official training resources are recommended for Avaya Aura® Communication Applications Support Certified:

After reviewing these training options, you can reinforce each topic with 158 practice questions from Actual4dump.

Yes. Actual4dump provides a free PDF demo so you can review the format and quality of the Avaya Aura® Communication Applications Support Certified practice questions before placing an order. Your purchase includes 365 days of free updates, and you can extend the update service after expiration at a 50% discount.

If you take the corresponding 72301X exam within 60 days of purchase and do not pass, you may apply for a full refund under the 100% Money Back Guarantee. Claims based on an exam taken within 3 days of purchase are not eligible; free materials, expired orders, and downloaded products that were not used before sitting for the exam are also excluded. The candidate name must match the payer name.

To apply, submit a scanned enrollment slip and the official Score Report PDF within 2 days after the exam. Eligible requests are processed within 7 days. If you prefer an alternative, you may receive two free products of equal value and keep the update service for your original purchase.

Delivery is instant after payment. Your download is also sent to your email within one minute; if it has not arrived within 2 hours, contact customer service. There is no limit on the number of computers on which the material can be installed.

The published Avaya Aura® Communication Applications Support Certified outline contains 4 major domains. The opening domains include:

  • Troubleshooting Tools and Techniques (30%)
  • Configuration and Implementation (25%)
  • Communication Applications Architecture (20%)

Review the complete Exam Topics section above for every domain and subtopic before planning your study time.

Avaya Aura® Communication Applications Support Certified Sample Questions:

A maintenance engineer logs onto the Command Line Interface (CLI) of Avaya Aura ?Messaging (AAM) and issues the vmstat command.
What information will the display present?

  • A. The amount of virtual memory used
  • B. The status information about the virtual machine
  • C. The statistical information about voicemail boxes
  • D. The count of mailbox password violation attempts
Answer: A

Considering the message flow to an Avaya AuraContact Center (AACC) agent, which statement about the media path from the incoming caller is true?

  • A. It is anchored on the Avaya AuraMedia Server until the agent answers the call.
  • B. It is anchored on the Avaya AuraMedia Server for the duration of the call.
  • C. It is anchored on the Avaya AuraMedia Server if using SIP agent.
  • D. It is not anchored on the Avaya AuraMedia Server.
Answer: B

A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE. Which tool was used, and which symptoms were visible that pointed to this issue?

  • A. traceHTTP; all HTTP requests were going to SBCE instead of Avaya AuraCommunication Manager
  • B. traceSM; SIP requests were going to Avaya AuraSession Manager instead of SBCE
  • C. List trace; PPM requests were going to Avaya AuraSession Manager instead of the PPM server
  • D. traceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager
Answer: D

When enabling Remote Workers for the Avaya One-X Communicator to access the IM functionality of Avaya Presence Services on Avaya Breeze, which additional configuration step is required on the Avaya Session Border Controller for Enterprise (ASBCE)?

  • A. XMPP Relay
  • B. Reverse Proxy for Avaya Breeze
  • C. Server Flow for Avaya Breeze
  • D. XMPP Mapping Profile
Answer: A

Which statement about the RTP media stream and Avaya Session Border Controller for Enterprise (ASBCE) is true?

  • A. An RTP media stream will always bypass the ASBCE.
  • B. An RTP media stream will traverse through the ASBCE unless configured otherwise.
  • C. An RTP media stream will only traverse through the ASBCE if it is encrypted.
  • D. An RTP media stream will only traverse through the ASBCE if it requires transcoding.
Answer: B

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