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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. When establishing standards of customer service it is helpful if they are Specific, Achievable, Realistic, Measurable and:

A) Time bound.
B) Tested.
C) Trustworthy.
D) Trusted.

2. To listen, acknowledge, apologise and then say how you will resolve an issue is the correct response when:

A) You are talking to your boss.
B) You are late for work.
C) A customer enters a shop for the first time.
D) A customer makes a complaint.

3. Attitudes and assumptions that we make about people are:

A) Likely to help with product placement.
B) A common barrier to communication.
C) A good first impression of customers.
D) Useful when selling to customers.

4. A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A) Aware type.
B) Authoritative type.
C) Analytical type.
D) Assertive type.

5. Multitasking is:

A) Doing one task and then doing another.
B) Doing things in sequence.
C) Doing more than one task at a time.
D) Only for people in busy jobs.

Solutions: