Exam Name: ITIL Foundation
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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Updated: Sep 08, 2026
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- Total Questions: 325
- Updated on: Sep 08, 2026
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- Total Questions: 325
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PDF Practice Q&A's
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- Total Questions: 325
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EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Foundation (ITIL-F) |
| Exam Number: | EX0-105 |
| Exam Format: | Multiple Choice |
| Exam Price: | Varies by country and provider (contact EXIN or accredited partner) |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | 3 years (typical ITIL certification validity) |
| Related Certifications: | EXIN IT Service Management Foundation based on ISO/IEC 20000 EXIN SIAM Foundation EXIN VeriSM Foundation |
| Real Exam Qty: | 40 |
| Available Languages: | English, Other languages available via EXIN partners (check registration portal) |
| Passing Score: | 65% (26 out of 40) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or in-person via EXIN partners |
| Pre Condition: | No formal prerequisites required; basic IT knowledge recommended |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The ITIL Service Lifecycle / Value System | - Service value system and components - Service lifecycle stages or value chain activities |
| Selected Processes, Functions, and Roles | - Roles and responsibilities in service management - Key ITIL processes and their purpose |
| Generic Concepts and Definitions | - Common ITIL definitions - Models and principles used in ITIL |
| Technology and Architecture Supporting IT Service Management | - Overview of tools and technologies - How technology facilitates ITIL practices |
| Service Management as a Practice | - Definition of service management - Key concepts and terminology |
FAQs for EXIN ITIL Foundation Candidates
The ITIL-F exam leads to the Exin Certification certification from EXIN. It is positioned at the Foundation level. The exam validates the knowledge and skills expected of candidates preparing for EXIN ITIL Foundation.
Related certifications include:
- EXIN IT Service Management Foundation based on ISO/IEC 20000
- EXIN SIAM Foundation
- EXIN VeriSM Foundation
The ITIL-F exam includes 40 questions and allows 60 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for ITIL-F is 65% (26 out of 40), and the official exam fee is Varies by country and provider (contact EXIN or accredited partner). Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
No formal prerequisites required; basic IT knowledge recommended
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
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If you purchase the corresponding ITIL-F preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.
Claims are not eligible if the exam was taken within three days of purchase, the product was downloaded without an exam attempt, the order was free or expired, or the candidate name does not match the payer name. If you prefer an exchange instead of a refund, you can receive two free products of equal value while keeping the update service for your original purchase.
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The current ITIL-F outline is organized into 5 top-level domains. The first listed areas include:
- Service Management as a Practice
- Generic Concepts and Definitions
- Selected Processes, Functions, and Roles
Review the Exam Topics section above for the complete outline and any nested subtopics.
EXIN ITIL Foundation Sample Questions:
Question 1
Which of the following are sources of best practice?
1. Academic research
2. Internal experience
3. Industry practices
A. All of the above
B. 2 and 3 only
C. 1 and 2 only
D. 1 and 3 only
Question 2
Which two elements of financial management for IT services are mandatory?
A. Costing and charging
B. Budgeting and accounting
C. Budgeting and charging
D. Accounting and charging
Question 3
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
A. Reviewing measurements and metrics
B. Defining measurable targets
C. Creating a baseline
D. Implementing service and process improvements
Question 4
Access management is responsible for implementing policies defined in which process?
A. Service portfolio management
B. Information security management
C. Problem management
D. Change management
Question 5
Which is the BEST definition of a service?
A. It is a means of delivering value customers by facilitating outcomes 100 percent of the time.
B. It is a means of delivering value to customers by facilitating outcomes described in operational level agreements (OLAs) and Service level agreements (SLAs).
C. is a means of delivering value to customers by facilitating outcomes according to how they are defined in processes
D. It is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: D |
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