Instant Download EXIN : ITSM20F日本語 Questions & Answers as PDF & Test Engine
Updated: Sep 08, 2026
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EXIN ITSM20F日本語 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Number: | ITSM20F.EN |
| Available Languages: | English, Portuguese, Korean, Japanese |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Passing Score: | 65% |
| Exam Format: | Multiple Choice Questions |
| Related Certifications: | EXIN IT Service Management Associate based on ISO/IEC 20000 EXIN IT Service Management Professional based on ISO/IEC 20000 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Onsite or online proctored delivery |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operation of the Service Management System | 55% | - Service design, build and transition processes - Resolution and fulfilment processes - Service portfolio processes - Service assurance processes - Supply and demand processes - Relationship and agreement processes |
| Service Management System (SMS) | 30% | - Critical elements of a service management system - Core concepts of the service management system |
| Introduction to IT Service Management | 15% | - Core concepts of IT service management - Core concepts surrounding ISO/IEC 20000-1:2018 |
EXIN ITSM20F日本語 Exam Questions Answered
The ITSM20F日本語 exam leads to the ITSM certification from EXIN. It is positioned at the Foundation level. The exam validates the knowledge and skills expected of candidates preparing for EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版).
Related certifications include:
- EXIN IT Service Management Associate based on ISO/IEC 20000
- EXIN IT Service Management Professional based on ISO/IEC 20000
The ITSM20F日本語 exam includes 40 questions and allows 60 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
None
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
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The current ITSM20F日本語 outline is organized into 3 top-level domains. The first listed areas include:
- Operation of the Service Management System (55%)
- Introduction to IT Service Management (15%)
- Service Management System (SMS) (30%)
Review the Exam Topics section above for the complete outline and any nested subtopics.
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
Question 1
明確に定義されたプロセスには何を含める必要がありますか?
A. 機能
B. 期待される結果
C. タイムライン
D. 統計的サポート
Question 2
IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?
A. 競合他社の工程管理システム
B. 人事部門が利用できる予算
C. プロセス文書を更新する時期
D. 自社が定める基準
Question 3
ISO/IEC 20000 によると、サービス プロバイダーと顧客は、サービス範囲の変更について話し合うサービス レビュー ミーティングに出席する最低頻度はどれくらいですか?
A. ビジネス上サービスを変更する必要がある場合のみ
B. 毎月
C. 毎年
D. 四半期ごと
Question 4
さまざまな種類のイベントがサービス デスクに報告されます。どのイベントがインシデントですか?
A. プリンターが動作していないという報告
B. 新規簿記パッケージのインストール要求
C. 新しいトナーカートリッジがプリンターに取り付けられたことを通知します。
D. 特定のアプリケーションのロールアウトに関する情報
Question 5
インシデントがサービスデスクに報告されると、どのようなデータが記録されますか?
A. 変更要求 (RFC) を承認する人の名前
B. 問題を処理した担当者の名前
C. 構成管理データベース (CMDB) に変更を実装する権限のある人の名前
D. インシデントを報告した人の名前
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: D |
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