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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In the context of SIP trunks, what is "DID" (Direct Inward Dialing)?

A) A protocol for video calls.
B) A method for agent authentication.
C) A type of audio codec.
D) A range of telephone numbers that are routed to the AICC system over the SIP trunk.

2. Which AICC capability is essential for supporting customers with disabilities, such as hearing impairments?

A) Silent monitoring.
B) Video call functionality.
C) High-quality audio codecs.
D) TTY/TDD (Teletypewriter/Telecommunications Device for the Deaf) support.

3. When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?

A) CPU Clock Speed
B) RAM Allocation
C) Disk I/O (Input/Output Operations)
D) Network Bandwidth

4. In a capacity planning exercise, if the offered traffic is 20 Erlangs and the target Grade of Service (GoS) is P.
01, what does the Erlang B table tell you?

A) The average speed of answer will be 20 seconds.
B) The average call duration is 1 minute.
C) You need a number of trunks such that only 1% of calls will be blocked.
D) You need 20 agents to handle the load.

5. When designing the network for a cloud-based AICC deployment, what is the primary benefit of using a Direct Connect or Express Route type of service instead of the public internet?

A) It provides a private, dedicated network connection with more consistent bandwidth and lower latency.
B) It removes the need for any firewall security policies.
C) It is always less expensive than using the public internet.
D) It automatically provides a backup connection.

Solutions: