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ITIL (Information Technology Infrastructure Library) is a globally recognized framework that provides guidance on IT service management (ITSM) best practices. ITIL practices help organizations to align their IT services with their business goals, improve service quality, and increase customer satisfaction. The ITIL 4 Foundation certification exam is the entry-level certification in the ITIL 4 certification scheme. It is designed to provide a comprehensive understanding of the ITIL 4 framework and its key concepts.

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ITIL 4 Foundation certification exam is a globally recognized qualification for professionals who want to demonstrate their knowledge and understanding of the ITIL 4 framework. ITIL, which stands for Information Technology Infrastructure Library, is a set of best practices for IT service management, aimed at aligning IT services with the needs of businesses and customers.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565

ITIL 4 Foundation Certification Exam is ideal for IT professionals who are involved in IT service management, including service desk managers, IT support staff, IT project managers, and IT leaders. ITIL 4 Foundation Exam (ITIL-4-Foundation日本語版) certification is also beneficial for professionals who wish to enhance their knowledge and skills in IT service management and improve their career prospects. ITIL 4 Foundation Certification Exam is recognized globally and is highly valued by organizations that use the ITIL framework for their IT service management processes.

ITIL 4 Foundation exam is ideal for professionals who are interested in IT service management and want to learn about the ITIL framework. It is also suitable for individuals who are already working in IT and want to improve their knowledge and skills in this area. ITIL 4 Foundation Exam (ITIL-4-Foundation日本語版) certification is recognized globally and is a valuable addition to any IT professional's resume.

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ITIL ITIL-4-Foundation日本語 Exam Syllabus Topics:

SectionWeightObjectives
Understand the key ITIL practices30-35%- Service level management practices
- Service configuration management practices
- Service desk practice
- Continual improvement practices
- Relationship management practices
- Supplier management practices
- Incident management and request fulfillment practices
Understand the four dimensions of service management15-20%- Value streams and processes
- Organizations and people
- Overview of the four dimensions
- Information and technology
- Partners and suppliers
Understand the key concepts of service management15-20%- Key concepts of creating value with services
- Organize and deliver value with services
- Key concepts of the service relationship
Understand the purpose and effects of the service value system15-20%- Opportunity and demand
- The ITIL practices in the service value chain
- Overview of the service value system
- The service value chain
Understand how the ITIL framework guides the organization15-20%- Nature and use of the ITIL guiding principles
- The ITIL principles in detail
- Other frameworks and methods

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