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ITIL 4 Foundation exam consists of 40 multiple-choice questions that must be answered within 60 minutes. The passing score for ITIL-4-Foundation-Deutsch exam is 65%, and candidates who successfully pass the exam will receive the ITIL 4 Foundation certification. ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version) certification is a great way for IT professionals to demonstrate their expertise in IT service management and increase their career prospects. It also provides a solid foundation for further ITIL certifications.
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ITIL-4-Foundation (ITIL 4 Foundation) Exam is ideal for professionals who are involved in the management of IT services, including IT managers, IT service managers, and IT consultants. ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version) certification program is also suitable for those who are looking to transition into IT Service Management or improve their existing knowledge and skills. The program provides a comprehensive understanding of the ITIL framework, including the key concepts, principles, and practices that are essential for effective ITSM.
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ITIL ITIL-4-Foundation Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management Concepts | 15% | - Value, outcomes, costs and risks - Products and services - Service relationships: service providers, consumers, stakeholders |
| Topic 2: Four Dimensions of Service Management | 15% | - Value streams and processes - Organizations and people - Partners and suppliers - Information and technology |
| Topic 3: ITIL Guiding Principles | 20% | - Start where you are - Collaborate and promote visibility - Progress iteratively with feedback - Think and work holistically - Optimize and automate - Keep it simple and practical - Focus on value |
| Topic 4: ITIL Service Value System | 20% | - Continual improvement - Governance - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Overview and purpose |
| Topic 5: ITIL Practices | 30% | - Service management practices
|
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