Exam Name: Outlook 2016: Core Communication, Collaboration and Email Skills
Certification Provider: Microsoft
Corresponding Certification: Microsoft Outlook 2016
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Updated: Sep 01, 2026
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Microsoft 77-731 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Outlook 2016: Core Communication, Collaboration and Email Skills |
| Exam Number: | 77-731 |
| Related Certifications: | Microsoft Office Specialist: 2016 Master (as an elective exam) Microsoft Office Specialist: Outlook (Office 2016) |
| Exam Duration: | 50 minutes |
| Available Languages: | English, Korean, Dutch, Chinese (Traditional), Arabic (Saudi Arabia), Chinese (Simplified), French, Spanish, German, Japanese |
| Exam Price: | Varies by region (typically USD exam fee through Certiport) |
| Exam Format: | Performance-based tasks |
| Certificate Validity Period: | No fixed expiration published for this MOS exam |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored exam delivered through Certiport testing centers or via Microsoft-approved online proctoring. |
| Pre Condition: | Fundamental understanding of Outlook 2016 features and functionality is assumed; no mandatory prerequisite exam. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/mos-outlook-2016/ |
Microsoft 77-731 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Manage contacts and groups | - Create and manage contacts - Create and manage contact groups |
| Manage messages | - Format messages - Organize and manage messages - Create messages - Configure mail settings |
| Manage schedules | - Create and manage tasks and notes - Create and manage calendars - Organize and manage appointments - Create appointments, meetings, and events |
| Manage the Outlook environment for productivity | - Perform search operations in Outlook - Print and save information - Customize settings |
FAQs for Microsoft Outlook 2016: Core Communication, Collaboration and Email Skills Candidates
The 77-731 exam leads to the Microsoft Outlook 2016 certification from Microsoft. It is positioned at the Microsoft Office Specialist level. The exam validates the knowledge and skills expected of candidates preparing for Microsoft Outlook 2016: Core Communication, Collaboration and Email Skills.
Related certifications include:
- Microsoft Office Specialist: Outlook (Office 2016)
- Microsoft Office Specialist: 2016 Master (as an elective exam)
Fundamental understanding of Outlook 2016 features and functionality is assumed; no mandatory prerequisite exam.
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
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The current 77-731 outline is organized into 4 top-level domains. The first listed areas include:
- Manage messages
- Manage the Outlook environment for productivity
- Manage schedules
Review the Exam Topics section above for the complete outline and any nested subtopics.
Microsoft Outlook 2016: Core Communication, Collaboration and Email Skills Sample Questions:
Question 1
In the Tasks folder, locate the ''Write the Review Report'' task. Assign the task to ''Kim Ralls'' Set the status to Waiting on someone else. Do not keep updated copy of the task on your task list. Send the task.
Question 2
Reset the navigation pane buttons to the default settings.
Question 3
In the Drafts folder locate the message that has the subject ''Workflow for review''. Insert the Customer Service Workflow image from the pictures folder below the body text. Send the message.
Question 4
Configure Outlook to set the default font for new email messages to Purple 14-point Candara.
Solutions:
| Question 1 Answer: Only visible for members | Question 2 Answer: Only visible for members | Question 3 Answer: Only visible for members | Question 4 Answer: Only visible for members |
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