Exam Name: Microsoft Teams Voice Engineer
Certification Provider: Microsoft
Corresponding Certification: Microsoft 365 Certified: Teams Voice Engineer Expert
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Instant Download Microsoft : MS-720 Questions & Answers as PDF & Test Engine
Updated: Sep 21, 2026
No. of Questions: 123 Questions & Answers with Testing Engine
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- Total Questions: 123
- Updated on: Sep 21, 2026
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- Total Questions: 123
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- Total Questions: 123
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Microsoft MS-720 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Teams Voice Engineer |
| Exam Number: | MS-720 |
| Real Exam Qty: | 40-60 |
| Related Certifications: | Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (replacement) |
| Exam Format: | Multiple-choice, Case studies, Scenario-based, Multiple-response |
| Exam Duration: | 120 minutes |
| Available Languages: | French, German, Chinese (Simplified), Portuguese (Brazil), Italian, English, Spanish, Chinese (Traditional), Korean, Japanese |
| Exam Price: | $165 USD |
| Passing Score: | 700 (on a scale of 1000) |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Official MS-720 Study Guide Microsoft Learn Training Path |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers; retired June 30, 2023 |
| Pre Condition: | No formal prerequisites; recommended experience with Microsoft Teams, Microsoft 365, PowerShell, and telecommunication technologies |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-720/ |
Microsoft MS-720 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configure and manage Microsoft Teams Phone for voice users | 15-20% | - Assign licenses and policies - Manage voice applications - Configure voice routing policies - Implement call park and call transfer |
| Plan and configure Direct Routing | 15-20% | - Configure media bypass - Implement call routing policies - Configure Session Border Controller (SBC) - Deploy Survivable Branch Appliance (SBA) - Design Direct Routing infrastructure |
| Monitor and troubleshoot Microsoft Teams Phone | 15-20% | - Analyze call analytics and logs - Troubleshoot PSTN connectivity - Resolve Direct Routing issues - Monitor call quality and reliability |
| Plan and configure Microsoft Teams Phone | 25-30% | - Implement emergency calling - Configure audio conferencing - Configure auto attendants and call queues - Manage phone numbers - Plan and design Microsoft Teams PSTN solution - Select PSTN connectivity option |
| Optimize network performance | 5-10% | - Assess network requirements - Implement quality of service (QoS) - Validate network performance - Plan network topology |
| Plan and configure Microsoft Teams clients and devices | 5-10% | - Configure IP phones and Teams Rooms - Update and monitor devices - Manage device policies - Plan device deployment |
FAQs for Microsoft Teams Voice Engineer Candidates
The MS-720 exam leads to the Microsoft 365 Certified: Teams Voice Engineer Expert certification from Microsoft. It is positioned at the Expert level. The exam validates the knowledge and skills expected of candidates preparing for Microsoft Teams Voice Engineer.
Related certifications include:
- Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (replacement)
The MS-720 exam includes 40-60 questions and allows 120 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for MS-720 is 700 (on a scale of 1000), and the official exam fee is $165 USD. Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
No formal prerequisites; recommended experience with Microsoft Teams, Microsoft 365, PowerShell, and telecommunication technologies
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Online proctored or in-person at Pearson VUE test centers; retired June 30, 2023.
The official training options include:
After reviewing the recommended training, reinforce what you learned with Actual4dump's 123 practice questions for MS-720.
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If you purchase the corresponding MS-720 preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.
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The current MS-720 outline is organized into 6 top-level domains. The first listed areas include:
- Plan and configure Direct Routing (15-20%)
- Monitor and troubleshoot Microsoft Teams Phone (15-20%)
- Optimize network performance (5-10%)
Review the Exam Topics section above for the complete outline and any nested subtopics.
Microsoft Teams Voice Engineer Sample Questions:
You have a Microsoft Teams Phone deployment.
You need to implement PSTN connectivity by using Direct Routing.
What are three requirements for the implementation? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. a public DNS entry that maps the FQDN of the Session Border Controller (SBC) to a public IP address
- B. a firewall rule that opens a TCP signaling port to Microsoft Teams
- C. a Teams-certified Session Border Controller (SBC)
- D. a firewall rule that opens a UDP signaling port to Microsoft Teams
- E. a Session Border Controller (SBC) that uses a hostname in the onmicrosoft.com domain
Correct Answer: A,B,C 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
You have a Microsoft Teams Phone deployment.
You have a PBX that connects to the PSTN by using an E1/T1 Primary Rate interface (PRI).
You plan to migrate to Direct Routing by using the existing PSTN services.
What should you install upstream of the PBX?
- A. a virtual Session Border Controller (SBC)
- B. a physical Session Border Controller (SBC)
- C. a Session Border Controller (SBC) in Azure
- D. an FXO SIP Analog Telephony Adapter (ATA)
Correct Answer: B 🗳️
Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The Standard configuration profile is applied to the IP phones.
The help desk receives reports that several user phones fail to lock automatically after the timeout period.
You need to verify whether the configuration profile is applied to the problematic phones.
Solution: From Devices in the Microsoft Teams admin center, you select IP Phones, find the reported phones, and review the Configuration profile column.
Does this meet the goal?
- A. Yes
- B. No
Correct Answer: A 🗳️
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company uses Microsoft Teams Calling Plans.
The company acquires a small development team. Currently, users on the team have their own direct inward dial (DID) numbers that have PSTN capabilities.
You migrate the users to Teams.
You need to ensure that the users have phone numbers.
Solution: You run the New-CsHybridTelephoneNumber cmdlet.
Does this meet the goal?
- A. Yes
- B. No
Correct Answer: B 🗳️
You have a Microsoft Teams Phone deployment
You use Direct Routing with a Survivable Branch Appliance (SBA) at a site.
The site experiences an extended internet outage.
Which three PSTN calling scenarios are possible during the outage? Each coned answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. inbound PSTN calls
- B. dynamic emergency calling
- C. outbound PSTN calls
- D. hold and resume of PSTN calls
- E. call transfer of PSTN calls
Correct Answer: A,B,C 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
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