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Microsoft MB-230 certification is an expert-level certification that validates the skills and knowledge of a candidate to perform the role of a Dynamics 365 Customer Service Functional Consultant. Microsoft Dynamics 365 Customer Service Functional Consultant certification is designed for individuals who have experience in implementing and configuring Microsoft Dynamics 365 Customer Service solutions. The Microsoft MB-230 exam measures the candidate’s ability to design, implement, and manage Dynamics 365 Customer Service solutions.

Microsoft MB-230 exam is designed for individuals who aspire to be certified as a Microsoft Dynamics 365 Customer Service Functional Consultant. MB-230 exam evaluates the candidate’s ability to design and configure customer service solutions, manage case lifecycles, integrate customer service with other Dynamics 365 applications, and manage data and analytics. The MB-230 exam is intended for candidates who have a strong understanding of Dynamics 365 Customer Service features and capabilities and have experience in implementing and configuring these features in a customer service environment.

The Microsoft MB-230 exam, which is also known as Microsoft Dynamics 365 Customer Service, is one of the prerequisite tests for earning the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. It is required that you pass it along with Microsoft PL-200 in order to get certified.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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