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Preparing for a Nortel credential calls for material that follows the official scope. Actual4dump builds its Nortel NCSS-Contact Center Manager RIs6.0 I and M practice set around the 920-164 objectives, with 57 questions designed to support a focused review.
Nortel 920-164 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | NCSS-Contact Center Manager RIs6.0 Installation and Maintenance |
| Exam Number: | 920-164 |
| Related Certifications: | 920-166 NCSS-Contact Center Multimedia RIs6.0 920-163 NCSS-Contact Center Manager RIs6.0 Technical Support |
| Exam Price: | USD 85.00 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years (retired) |
| Real Exam Qty: | 57 - 62 |
| Exam Format: | Multiple Choice |
| Passing Score: | 70% - 75% |
| Exam Registration: | Prometric (historical only) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Computer-based at Prometric testing centers (exam retired Nov 30, 2010) |
| Pre Condition: | None required; basic knowledge of Nortel Contact Center recommended |
Nortel 920-164 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Monitoring | 20% | - Routine maintenance tasks - System monitoring and logging - Backup and restore procedures |
| Topic 2: Installation and Initialization | 25% | - Software installation procedures - Pre-installation planning - Post-installation configuration |
| Topic 3: System Configuration and Administration | 25% | - Basic system setup - Database and license management - User and administrator accounts |
| Topic 4: Troubleshooting and Fault Resolution | 10% | - Common error conditions - Fault isolation and resolution - Diagnostic tools and procedures |
| Topic 5: System Overview and Architecture | 20% | - System architecture and interfaces - Contact Center Manager RIs6.0 components - Hardware and software requirements |
Nortel 920-164 Certification Exam FAQ
The 920-164 exam, NCSS-Contact Center Manager RIs6.0 I and M, assesses whether a candidate can apply Nortel knowledge to the skills measured by this credential. It is associated with the NCSS (Nortel Certified Support Specialist) certification. The certification is positioned at the Specialist / Support level. Related credentials include 920-163 NCSS-Contact Center Manager RIs6.0 Technical Support, 920-166 NCSS-Contact Center Multimedia RIs6.0.
The 920-164 exam includes 57 - 62 questions and allows 90 minutes. Plan your pacing before exam day rather than calculating it under pressure. Timed sessions with Actual4dump practice tests can help you decide when to flag a difficult item, keep moving, and reserve enough time for a final review.
The published passing score for Nortel NCSS-Contact Center Manager RIs6.0 I and M is 70% - 75%, and the official exam fee is USD 85.00. A retake requires budgeting for the full official fee again, so it is sensible to complete several timed practice tests before scheduling. Consistent results across the 57 practice questions can give you a clearer picture of your readiness.
The stated prerequisite information for Nortel NCSS-Contact Center Manager RIs6.0 I and M is: None required; basic knowledge of Nortel Contact Center recommended Before registering, review the eligibility details on the official exam page to confirm the requirements.
You can register for Nortel NCSS-Contact Center Manager RIs6.0 I and M through the following channels:
The available exam delivery format is Computer-based at Prometric testing centers (exam retired Nov 30, 2010).
The following official training resources are recommended for Nortel NCSS-Contact Center Manager RIs6.0 I and M:
After reviewing these training options, you can reinforce each topic with 57 practice questions from Actual4dump.
Yes. Actual4dump provides a free PDF demo so you can review the format and quality of the Nortel NCSS-Contact Center Manager RIs6.0 I and M practice questions before placing an order. Your purchase includes 365 days of free updates, and you can extend the update service after expiration at a 50% discount.
If you take the corresponding 920-164 exam within 60 days of purchase and do not pass, you may apply for a full refund under the 100% Money Back Guarantee. Claims based on an exam taken within 3 days of purchase are not eligible; free materials, expired orders, and downloaded products that were not used before sitting for the exam are also excluded. The candidate name must match the payer name.
To apply, submit a scanned enrollment slip and the official Score Report PDF within 2 days after the exam. Eligible requests are processed within 7 days. If you prefer an alternative, you may receive two free products of equal value and keep the update service for your original purchase.
Delivery is instant after payment. Your download is also sent to your email within one minute; if it has not arrived within 2 hours, contact customer service. There is no limit on the number of computers on which the material can be installed.
The published Nortel NCSS-Contact Center Manager RIs6.0 I and M outline contains 5 major domains. The opening domains include:
- System Configuration and Administration (25%)
- Troubleshooting and Fault Resolution (10%)
- Maintenance and Monitoring (20%)
Review the complete Exam Topics section above for every domain and subtopic before planning your study time.
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