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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionWeightObjectives
Customization, Productivity and Analytics10%- Application Composer and extensions
- SmartText, hotkeys and audit features
- OTBI reporting and integration basics
Omnichannel Communications15%- Media toolbar and agent notifications
- Work routing and queue setup
- Email, chat and CTI configuration
Fusion Service Overview and Setup15%- Security model, roles and access control
- Functional Setup Manager (FSM) usage
- Service configuration basics
Digital Customer Service (DCS)20%- Themes, templates and page customization
- Authentication, profiles and security
- DCS architecture and deployment
Service Request Management25%- SR creation, lifecycle and processing
- Service catalog and entitlements
- Milestones and action plans
- SR categories, assignment rules and routing
Knowledge Management15%- Article management and access
- Knowledge base setup and configuration

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which three statements are true about building Digital Customer Service (DCS) applications?

A) DCS application can be embedded in other sites.
B) Many DCS applications can be active in production at the same time.
C) DCS includes a "reference implementation template" that illustrates recommended implementation practices.
D) Only one version of a DCS application can be active in production at any time.


2. Which three statements are true?

A) Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
B) Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
C) Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
D) Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.


3. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
B) The batch job for recommendations has not been executed.
C) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
D) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
E) The profile CSO_ENABLE_SVC_KMHOME is set to Y.


4. Which two statements are true regarding the Audit History tab of a Service Request?

A) It is searchable by date range, username, event type, event severity, and event duration.
B) It allows users to save searches for later reuse.
C) It is exportable to Excel.
D) It is available only to authorized administrators.
E) It is enabled by default.


5. Which two are required to publish a completed Digital Customer Service (DCS) application?

A) nothing (DCS applications are always available to all users.)
B) system administrator approval
C) moving the application to Staging and subsequently to Production status
D) a single "publish" action to complete the task


Solutions:

Question # 1
Answer: A,C,D
Question # 2
Answer: A,C,D
Question # 3
Answer: D
Question # 4
Answer: B,E
Question # 5
Answer: A,C

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