Exam Name: ITIL 4 Specialist: Business Relationship Management
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert ITIL
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Instant Download Peoplecert : ITIL-4-BRM Questions & Answers as PDF & Test Engine
Updated: Sep 12, 2026
No. of Questions: 42 Questions & Answers with Testing Engine
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- Total Questions: 42
- Updated on: Sep 12, 2026
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- Total Questions: 42
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- Total Questions: 42
- Updated on: Sep 12, 2026
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Peoplecert ITIL-4-BRM Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL® 4 Specialist: Business Relationship Management |
| Exam Number: | ITIL-4-BRM |
| Certificate Validity Period: | 3 years |
| Passing Score: | 65% (26 out of 40) |
| Exam Duration: | 90 minutes |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Real Exam Qty: | 40 |
| Exam Format: | Closed book, Multiple choice |
| Exam Price: | $320 USD |
| Available Languages: | German, Czech, English, Dutch, Portuguese, Spanish, French |
| Recommended Training: | Official ITIL 4 BRM Guide PeopleCert Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | Recommended: ITIL 4 Foundation certification; no mandatory prerequisites |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil4-brm-3549 |
Peoplecert ITIL-4-BRM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Relationship Models and Value Co-Creation | 25% | - Service relationship frameworks and models - Collaboration and partnership development - Value delivery and improvement mechanisms |
| Performance Measurement and Success Factors | 20% | - Key metrics and KPIs for relationship management - Reporting and continuous improvement - Success factors and critical capabilities |
| Strategic and Operational Stakeholder Engagement | 20% | - Aligning expectations and co-creating value - Stakeholder identification and prioritization - Engagement strategies for strategic and operational levels |
| Roles, Responsibilities and Capability Building | 20% | - Integration with service value streams and practices - Organizational structures and capabilities - BRM roles, skills and accountabilities |
| Capability Assessment using ITIL Maturity Model | 15% | - Developing and maturing BRM practice - Maturity levels and assessment criteria - Gap analysis and improvement planning |
Peoplecert ITIL 4 Specialist: Business Relationship Management: Frequently Asked Questions
The ITIL-4-BRM exam leads to the ITIL 4 Specialist: Business Relationship Management certification from PeopleCert. It is positioned at the Specialist level. The exam validates the knowledge and skills expected of candidates preparing for Peoplecert ITIL 4 Specialist: Business Relationship Management.
Related certifications include:
- ITIL 4 Managing Professional
- ITIL 4 Strategic Leader
The ITIL-4-BRM exam includes 40 questions and allows 90 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for ITIL-4-BRM is 65% (26 out of 40), and the official exam fee is $320 USD. Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
Recommended: ITIL 4 Foundation certification; no mandatory prerequisites
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Online proctored or Onsite at authorized test centers.
The official training options include:
After reviewing the recommended training, reinforce what you learned with Actual4dump's 42 practice questions for ITIL-4-BRM.
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If you purchase the corresponding ITIL-4-BRM preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.
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Delivery is immediate after checkout. The download is available right away, and the product is also sent to your email within one minute. Contact customer support if it has not arrived within two hours. You may install the product on an unlimited number of computers.
The current ITIL-4-BRM outline is organized into 5 top-level domains. The first listed areas include:
- Roles, Responsibilities and Capability Building (20%)
- Performance Measurement and Success Factors (20%)
- Strategic and Operational Stakeholder Engagement (20%)
Review the Exam Topics section above for the complete outline and any nested subtopics.
Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions:
What is the LOWEST level at which capability criteria related to practice automation is typically defined?
- A. Level 3
- B. Level 4
- C. Level 1
- D. Level 5
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As part of a stakeholder analysis, a senior manager has been identified who has financial control over BRM activities and is keen to see BRM succeed within the organization.
Which communication strategy should be used for this stakeholder?
- A. Monitor
- B. Keep satisfied
- C. Keep informed
- D. Manage closely
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
Which BEST describes the service relationship journey?
- A. The experience consumers have as a result of service interactions with a service provider
- B. The actions that a service provider undertakes to build a relationship with service consumers
- C. The actions that service consumers undertake to be able to use a provider's services
- D. The steps a service consumer and a service provider undertake together to co-create value
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
Which activity is typically shared between a business relationship manger and business relationship agent?
- A. Following business relationship models
- B. Maintaining relationships with service consumer stakeholders
- C. Reviewing business relationships
- D. Developing business relationship models
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
An organization has created a value stream to define new or changed service level agreements (SLAs).
What TWO activities in this value stream are most likely to include contributions from a business relationship management practice?
1. Identify customer requirements
2 Create a draft SLA
3. Verify that SLA is achievable
4. Negotiate agreed SLA
- A. 3 and 4
- B. 2 and 3
- C. 1 and 4
- D. 1 and 2
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