Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)
Certification Provider: SAP
Corresponding Certification: SAP Application Associate
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Updated: Aug 30, 2026
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SAP C_TCRM20_60 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0) |
| Exam Number: | C_TCRM20_60 |
| Real Exam Qty: | 80-100 |
| Related Certifications: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 (C_TCRM20_71) SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 (C_TCRM20_70) |
| Passing Score: | 65% |
| Exam Price: | USD 500 - USD 750 (regional variation) |
| Exam Format: | Multiple Response, Multiple Choice |
| Certificate Validity Period: | Retired, no longer active |
| Exam Duration: | 180 minutes |
| Available Languages: | French, English, German, Spanish |
| Recommended Training: | CR100 - Basic Customizing in SAP CRM TCRM20 - CRM Fundamentals II TCRM10 - CRM Fundamentals I |
| Exam Registration: | SAP Training & Certification Shop |
| Exam Way: | Proctored at SAP authorized test centers or online proctoring (when active) |
| Pre Condition: | No mandatory prerequisites; recommended basic knowledge of SAP CRM and business processes |
| Official Syllabus URL: | https://training.sap.com |
SAP C_TCRM20_60 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| CRM Overview & Architecture | 20% | - Organizational Structure - SAP CRM Solution Architecture - Navigation & User Interface |
| CRM Middleware & Integration | 15% | - BDoc & Error Handling - Data Exchange & Initial Load - Middleware Architecture |
| Master Data | 15% | - Business Partner - Product Master - Condition & Pricing Data |
| Basic Configuration & Customizing | 10% | - User Interface Configuration - Basic Customizing Settings - Determination Procedures |
| CRM Business Scenarios | 15% | - CRM Analytics & Reporting - Interaction Center - Marketing Management |
| CRM Business Transactions | 25% | - Service Transactions - Activity Management - Sales Transactions |
SAP C_TCRM20_60 Exam Questions Answered
The C_TCRM20_60 exam leads to the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0) certification from SAP. It is positioned at the Associate level. The exam validates the knowledge and skills expected of candidates preparing for SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0).
Related certifications include:
- SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 (C_TCRM20_70)
- SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 (C_TCRM20_71)
The C_TCRM20_60 exam includes 80-100 questions and allows 180 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for C_TCRM20_60 is 65%, and the official exam fee is USD 500 - USD 750 (regional variation). Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
No mandatory prerequisites; recommended basic knowledge of SAP CRM and business processes
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Proctored at SAP authorized test centers or online proctoring (when active).
The official training options include:
After reviewing the recommended training, reinforce what you learned with Actual4dump's 100 practice questions for C_TCRM20_60.
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The current C_TCRM20_60 outline is organized into 6 top-level domains. The first listed areas include:
- CRM Business Transactions (25%)
- CRM Middleware & Integration (15%)
- CRM Business Scenarios (15%)
Review the Exam Topics section above for the complete outline and any nested subtopics.
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