Exam Name: SAP Certified Application Associate - SAP Service Cloud 1911
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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Check Updated on: Sep 08, 2026
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- Total Questions: 120
- Updated on: Sep 08, 2026
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- Total Questions: 120
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- Total Questions: 120
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SAP C_C4H510_01 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1911 |
| Exam Number: | C_C4H510_01 |
| Exam Duration: | 180 minutes |
| Exam Price: | USD 217 - 560 (approx, varies by region) |
| Exam Format: | Multiple Choice, Multiple Response |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 80 |
| Related Certifications: | SAP Certified Associate - Implementation Consultant - SAP Service Cloud SAP Certified Application Associate - SAP Service Cloud 2111 |
| Available Languages: | English |
| Passing Score: | 64% |
| Recommended Training: | SAP Learning Hub - C4H510 SAP Service Cloud Implementation Training |
| Exam Registration: | SAP Learning Hub SAP Certification Hub |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at SAP authorized test centers |
| Pre Condition: | Basic knowledge of SAP Cloud for Customer / Service Cloud; recommended project experience |
| Official Syllabus URL: | https://learning.sap.com/certifications |
SAP C_C4H510_01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customization, Migration and Integration | 16% | - Basic integration scenarios - Personalization and extension fields - Data migration templates and tools |
| Communication Channels and Knowledge Base | 14% | - Knowledge base setup and usage - Interaction center framework - E-mail and social media integration |
| Service Overview and Architecture | 12% | - Cloud for Customer / Service Cloud overview - System landscape and navigation |
| Field Service and Resource Scheduling | 14% | - Work order management - Multiresource scheduling integration - Mobile service capabilities |
| Service Processes and Ticket Management | 22% | - Status management and escalation - Service ticket creation and processing - SLA and entitlement management |
| Reporting and Analytics | 6% | - Key performance indicators - Standard reports and dashboards |
| Master Data and Account Management | 16% | - Registered products and warranties - Installed base structure - Business partners and customers |
Common Questions About SAP Certified Application Associate - SAP Service Cloud 1911
The C_C4H510_01 exam, SAP Certified Application Associate - SAP Service Cloud 1911, assesses whether a candidate can apply SAP knowledge to the skills measured by this credential. It is associated with the SAP Certified Application Associate - SAP Service Cloud 1911 certification. The certification is positioned at the Associate level. Related credentials include SAP Certified Application Associate - SAP Service Cloud 2111, SAP Certified Associate - Implementation Consultant - SAP Service Cloud.
The C_C4H510_01 exam includes 80 questions and allows 180 minutes. Plan your pacing before exam day rather than calculating it under pressure. Timed sessions with Actual4dump practice tests can help you decide when to flag a difficult item, keep moving, and reserve enough time for a final review.
The published passing score for SAP Certified Application Associate - SAP Service Cloud 1911 is 64%, and the official exam fee is USD 217 - 560 (approx, varies by region). A retake requires budgeting for the full official fee again, so it is sensible to complete several timed practice tests before scheduling. Consistent results across the 120 practice questions can give you a clearer picture of your readiness.
The stated prerequisite information for SAP Certified Application Associate - SAP Service Cloud 1911 is: Basic knowledge of SAP Cloud for Customer / Service Cloud; recommended project experience Before registering, review the eligibility details on the official exam page to confirm the requirements.
You can register for SAP Certified Application Associate - SAP Service Cloud 1911 through the following channels:
The available exam delivery format is Online proctored or onsite at SAP authorized test centers.
The following official training resources are recommended for SAP Certified Application Associate - SAP Service Cloud 1911:
After reviewing these training options, you can reinforce each topic with 120 practice questions from Actual4dump.
Yes. Actual4dump provides a free PDF demo so you can review the format and quality of the SAP Certified Application Associate - SAP Service Cloud 1911 practice questions before placing an order. Your purchase includes 365 days of free updates, and you can extend the update service after expiration at a 50% discount.
If you take the corresponding C_C4H510_01 exam within 60 days of purchase and do not pass, you may apply for a full refund under the 100% Money Back Guarantee. Claims based on an exam taken within 3 days of purchase are not eligible; free materials, expired orders, and downloaded products that were not used before sitting for the exam are also excluded. The candidate name must match the payer name.
To apply, submit a scanned enrollment slip and the official Score Report PDF within 2 days after the exam. Eligible requests are processed within 7 days. If you prefer an alternative, you may receive two free products of equal value and keep the update service for your original purchase.
Delivery is instant after payment. Your download is also sent to your email within one minute; if it has not arrived within 2 hours, contact customer service. There is no limit on the number of computers on which the material can be installed.
The published SAP Certified Application Associate - SAP Service Cloud 1911 outline contains 7 major domains. The opening domains include:
- Reporting and Analytics (6%)
- Field Service and Resource Scheduling (14%)
- Service Overview and Architecture (12%)
Review the complete Exam Topics section above for every domain and subtopic before planning your study time.
SAP Certified Application Associate - SAP Service Cloud 1911 Sample Questions:
What tool can be used to control the general availability of a work center in the user interface in SAP C4C?
Please choose the correct answer.
Response:
- A. Fine-Tuning
- B. Application and User Management
- C. Activity List
- D. Scoping
What you can use to map the complex organizational structure of a large account in SAP Hybris Cloud for Customer?
Please choose the correct answer.
Response:
- A. Territory Hierarchy
- B. Organizational Structure
- C. Product Hierarchy
- D. Account Hierarchy
Which of the following objects deliver a default approval process?
There are 2 correct answers to this question.
Response:
- A. Account
- B. Contract
- C. Visit
- D. Ticket
You integrated Microsoft Outlook with SAP Hybris Cloud for Customer. Which of the following activities can you perform after the integration?
There are 2 correct answers to this question.
Response:
- A. Synchronize and exchange leads
- B. Create opportunities
- C. Synchronize and exchange appointments
- D. Create and access contacts
Which of the following actions can you perform using the administrator adaptation function?
Please choose the correct answer.
Response:
- A. Enter default extension field values based on business logic.
- B. Validate values for an extension field based on another field.
- C. Create a code list resctriction for standard and extension fields.
- D. Create an extension field and define its properties.
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