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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A) Create base price list and multiple child price list per region
B) Create an attribute on business internet offers and use attribute based pricing
C) Create price list per region and use context Rules to determine the correct Price List
D) Create price list and price list entries associated with context Rules per region

2. Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A) Address
B) Service Account
C) Place
D) Premise

3. A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A) Configure the tax rate in the price plan and it will be added automatically when added to the cart.
B) Add the delivery zip code customer field as a header in the pricing calculation matrix
C) Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
D) Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix

4. ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A) Enterprise Sales Management
B) Mobile subscription Management
C) Assets based ordering
D) Digital commerce

5. ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A) Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
B) Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
C) Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
D) Keep the number of attribute on the product low, avoid big picklist and direct assignments.

Solutions: