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Salesforce Design and Implement B2B Multi-Cloud Solutions: Frequently Asked Questions

Salesforce Design and Implement B2B Multi-Cloud Solutions Sample Questions:

Question 1

A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:
* Northern Trail Hot Tubs sells through a B2B2C model with Dealers.
* Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.
* Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.
* Northern Trail Hot Tubs supports itsDealers and Customers directly, and Dealers would like better insight into support that their Customers receive.
Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?

A. B2B Commerce for Dealers to get pricing and Service Cloud for Cases
B. Experience Cloud and Revenue Cloud forDealers to get Quotes and view Cases
C. Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases
D. Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products

Question 2

Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by asales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.
Which two options should a Solution Architect recommend and present to UC?
Choose 2answers

A. Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products withAdd complex product configurations in a follow-up phase.
B. Implement Salesforce CPQ internally first, then build "product configurator" functionalityin a custom Experience Cloud site in a follow-up phase.
C. Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase.
D. Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommend B2B Commerce implementation in a follow-up phase.

Question 3

Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make surethey are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because ofduplicative efforts.
What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization?
Choose 2 answers

A. How critical are the business processes?
B. Are the processes the same for the direct Sales team and indirect Sales team?
C. Is the data shared between the direct Sales team and indirect Sales team?
D. Can the direct Sales team use the standardfunctionality?

Question 4

Northern Trail Outfitters (WO) istransforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.
Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?
Choose 3 answers

A. Field Service Agent
B. Business Analyst
C. NTO employee representing a typical customer
D. Project Manager
E. Field Service Manager

Question 5

Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budgetduring the build while still hitting the objectives that were defined m the design phase.
Which recommendation should the Solution Architect make to alleviate the executive team's concerns during the build?

A. Assure the executive team that the current project is at a fixed scope and there will not beany overrun on budget.
B. Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.
C. Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.
D. Help the executive team develop a governanceframework; and team to focus on those concerns throughout the build and track the budget.

Solutions: