Exam Name: ACSS Small and Medium Enterprise (SME) Communications
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Oct 26, 2026
No. of Questions: 103 Questions & Answers with Testing Engine
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- Total Questions: 103
- Updated on: Oct 26, 2026
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- Total Questions: 103
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- Total Questions: 103
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Avaya 3000-2 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications 3000.2 Exam |
| Exam Number: | 3000.2 |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) Avaya Certified Implementation Specialist (ACIS) |
| Available Languages: | English |
| Recommended Training: | Avaya IP Office training courses Avaya SME Communications implementation/support training |
| Exam Registration: | Avaya Learning Center (registration and course access) Avaya Training and Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Typically delivered via Avaya Learning / authorized testing centers or online proctored exams depending on region and program availability. |
| Pre Condition: | Recommended prior experience with Avaya SME solutions or completion of foundational Avaya implementation/support training (e.g., ACIS level knowledge). |
| Official Syllabus URL: | https://www.avaya.com/en/training-certification/ |
Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Routing and Features | - Auto attendants and hunt groups - Inbound and outbound call routing - Voicemail and messaging services |
| Topic 2: Maintenance and Troubleshooting | - System monitoring and diagnostics tools - Fault isolation and resolution procedures - Software upgrades and patch management |
| Topic 3: Installation and Configuration | - Initial system setup and provisioning - Trunk configuration (SIP / PRI / analog) - User, extension, and endpoint configuration |
| Topic 4: SME Communications System Overview | - Avaya SME portfolio overview (IP Office / SME solutions positioning) - System architecture and core components - Licensing and feature enablement concepts |
| Topic 5: Networking and SIP Integration | - SIP trunk configuration and troubleshooting - IP networking fundamentals for SME systems - Firewall/NAT considerations for VoIP deployments |
Before You Book the Avaya 3000-2 Exam
Recommended prior experience with Avaya SME solutions or completion of foundational Avaya implementation/support training (e.g., ACIS level knowledge). Vendor eligibility rules do evolve, so double-check on the official page (official 3000-2 exam page) before you pay the fee.
Yes:
Official courses and our practice set complement each other: learn the theory there, then pressure-test it with the 103 practice questions for the Avaya ACSS Small and Medium Enterprise (SME) Communications.
Files first: as an online product, the Avaya ACSS Small and Medium Enterprise (SME) Communications material is obtainable immediately after ordering — an automatic email lands in your mailbox within a minute, with unlimited installations and 24/7 help if nothing shows up within 2 hours. Failure is covered too: take the corresponding 3000-2 exam within 60 days of purchase, and if you don't pass, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a full refund processed within 7 days. Exclusions apply — exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. A free exchange for two equal-value products is the alternative.
The Avaya ACSS Small and Medium Enterprise (SME) Communications blueprint covers 5 domains — including Call Routing and Features, Networking and SIP Integration, Maintenance and Troubleshooting. Treat the weightings as your study budget: heavy domains get heavy hours. The complete outline above lists every subtopic.
Yes — although online products can't be touched, we offer free demos before you really choose. Download the Avaya ACSS Small and Medium Enterprise (SME) Communications trial, judge the question quality yourself, and remember every purchase includes 365 days of free updates (renewable at half price after that).
The Avaya ACSS Small and Medium Enterprise (SME) Communications is Avaya's exam for the Avaya Certified Support Specialist (ACSS) - Small and Medium Enterprise (SME) Communications certification, at the Professional level — formal proof of professional ability that employers can verify. Related credentials include Avaya Certified Implementation Specialist (ACIS), Avaya Certified Support Specialist (ACSS).
Use the vendor's official registration channels:
The Avaya ACSS Small and Medium Enterprise (SME) Communications is delivered Typically delivered via Avaya Learning / authorized testing centers or online proctored exams depending on region and program availability., so select the option that fits you when booking.
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?
- A. IP Office Ultimate Edition
- B. VM Pro ScanSoft TTS
- C. IP Office Preferred Edition
- D. IP Office Essential Edition
- E. Voicemail Pro VB Script License
Correct Answer: C 🗳️
When implementing a fully integrated multi-site network using only IP500s, which licenses will be required to be on all sites?
- A. IP500 Voice Networking Channels
- B. IP500 IP Office Multi-Site Network (MSN)
- C. Preferred Edition - Messaging
- D. Advanced Small Community Networking (SCAN)
Correct Answer: A 🗳️
What is the maximum number of supported SIP trunks in a IP500v2 with two VCM 64s and 2 Combination (Combo) Cards?
- A. 240
- B. 148
- C. 184
- D. 120
Correct Answer: B 🗳️
A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?
- A. Add a 9 to the prefix field on the line form of the outgoing trunks.
- B. Add an extra 9 in the telephone number field of the ARS Short Code.
- C. Add a Short Code to the User for secondary Dial tone.
- D. This is not supported on Avaya IP phones.
Correct Answer: A 🗳️
When converting a 4620 series IP Phone to a VPN phone, which option on the phone must be changed on the phone and the 46xxupgrade.scr file to redirect the phone to the new firmware?
- A. Network Region
- B. Group Number
- C. VLAN ID
- D. Gatekeeper Location
Correct Answer: B 🗳️
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