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Avaya 3309 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam 3309 |
| Exam Number: | 3309 |
| Exam Duration: | 90-120 |
| Related Certifications: | Avaya Aura® Contact Center Administration Avaya Aura® Experience Portal Implementation |
| Available Languages: | English |
| Exam Format: | Scenario-based questions, Multiple choice |
| Recommended Training: | Avaya Learning Catalog Avaya Aura® Experience Portal Training Courses |
| Exam Registration: | Pearson VUE Avaya Exams Avaya Training and Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Delivered via Avaya certification testing platform or authorized testing partner (often Pearson VUE depending on region) |
| Pre Condition: | Recommended knowledge of Avaya Aura® Experience Portal and basic contact center concepts; prior hands-on experience is strongly advised but not strictly required. |
| Official Syllabus URL: | https://www.avaya.com/training/ |
Avaya 3309 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| POM Implementation | - Proactive Outreach Manager configuration - Campaign setup and dialing strategies |
| Installation and Deployment | - Integration with Avaya Aura ecosystem - System installation and environment setup |
| Maintenance and Troubleshooting | - Fault isolation and performance tuning - System monitoring and log analysis |
| Security and Integration | - Authentication and secure access configuration - Integration with external systems and APIs |
| Configuration and Administration | - User and system administration - Call flow configuration and application design |
| Experience Portal Architecture and Components | - Experience Portal and POM component overview - Core system architecture and call flow design |
Avaya 3309 Exam Questions Answered
The 3309 exam leads to the Avaya Aura® Experience Portal certification from Avaya. The exam validates the knowledge and skills expected of candidates preparing for Avaya Aura® Experience Portal with POM Implementation and Maintenance.
Related certifications include:
- Avaya Aura® Experience Portal Implementation
- Avaya Aura® Contact Center Administration
Recommended knowledge of Avaya Aura® Experience Portal and basic contact center concepts; prior hands-on experience is strongly advised but not strictly required.
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Delivered via Avaya certification testing platform or authorized testing partner (often Pearson VUE depending on region).
The official training options include:
After reviewing the recommended training, reinforce what you learned with Actual4dump's 124 practice questions for 3309.
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The current 3309 outline is organized into 6 top-level domains. The first listed areas include:
- Configuration and Administration
- POM Implementation
- Installation and Deployment
Review the Exam Topics section above for the complete outline and any nested subtopics.
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Trace item in the Avaya Aura@ Orchestration Designer application is being used to debug an application in the Tomcat runtime environment.
In which directory is the Trace item log file located in an Avaya Aura@ Experience Portal (AAEP) runtime environment?
- A. $CATALINA_HOME/webapps/data/log
- B. $CATALINA_HOME/webapps/<app_name>/data/log
- C. < Eclipse Workspace >\data\log
- D. <EclipseWorkspace>\<ApplicationName>\data\log
In a geographical redundant configuration for Proactive Outreach Manager (POM) 3.0, zone Afails and the campaign is taken over by zone B.
Which licenses are going to be used when running the campaign in the fail-over zone B?
- A. Only licenses specifically marked in the WebLM as backup licenses are used for the campaign from zone A running In zone B.
- B. The licenses of both zone A and B are available to all campaigns now running in zone B.
- C. the licenses of zone B
- D. the licenses of zone A
Which three external systems are required to complete the Avaya Aura@ Experience Portal (AAEP) speech solution? (Choose three.)
- A. Avaya Communication Manager (ACM) server and/or SIP Gateway server
- B. Media Processing Server (MPS)
- C. Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) speech server
- D. Avaya Media Server (AMS)
- E. Application Server (AS)
Logs for Proactive Outreach Manager (POM) 3.0 are available through the Command Line Interface (CLI).
Where are these logs located?
- A. /usr/lib/logs
- B. /var/lib/logs
- C. $POM_HOME/logs
- D. /lib/apps/pom/logs
You are installing a new Avaya Aura Experience Portal system.
Which three Experience Portal Manager (EPM) web pages must you configure in order to get the system to take a call? (Choose three)
- A. Alarm Codes
- B. VoIP Connections
- C. MPP Servers
- D. Applications
- E. EPM Servers
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