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- Total Questions: 70
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Avaya 3313 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Maintenance and Troubleshooting Exam |
| Exam Number: | 3313 |
| Related Certifications: | ACSS - Avaya Aura® Contact Center |
| Available Languages: | English |
| Real Exam Qty: | 70 |
| Exam Format: | Multiple Choice, Multiple Response |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Pearson VUE testing center or authorized online exam delivery (subject to Avaya certification program availability). |
| Pre Condition: | Recommended experience with Avaya Aura® Contact Center administration, implementation, maintenance, and troubleshooting. |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/21476 |
Avaya 3313 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Maintenance and Upgrades | - Upgrade Procedures for SIP-Enabled AACC
|
| Topic 2: SIP-Based Avaya Aura Contact Center Architecture | - Component Relationships and Interactions in a SIP-Based AACC Solution
|
| Topic 3: Troubleshooting and Support | - System Diagnostics and Problem Resolution
|
Avaya 3313 Certification Exam FAQ
The 3313 exam, Avaya Aura® Contact Center Maintenance and Troubleshooting Exam, assesses whether a candidate can apply Avaya knowledge to the skills measured by this credential. It is associated with the ACSS certification. The certification is positioned at the Specialist level. Related credentials include ACSS - Avaya Aura® Contact Center.
The stated prerequisite information for Avaya Aura® Contact Center Maintenance and Troubleshooting is: Recommended experience with Avaya Aura® Contact Center administration, implementation, maintenance, and troubleshooting. Before registering, review the eligibility details on the official exam page to confirm the requirements.
Yes. Actual4dump provides a free PDF demo so you can review the format and quality of the Avaya Aura® Contact Center Maintenance and Troubleshooting practice questions before placing an order. Your purchase includes 365 days of free updates, and you can extend the update service after expiration at a 50% discount.
If you take the corresponding 3313 exam within 60 days of purchase and do not pass, you may apply for a full refund under the 100% Money Back Guarantee. Claims based on an exam taken within 3 days of purchase are not eligible; free materials, expired orders, and downloaded products that were not used before sitting for the exam are also excluded. The candidate name must match the payer name.
To apply, submit a scanned enrollment slip and the official Score Report PDF within 2 days after the exam. Eligible requests are processed within 7 days. If you prefer an alternative, you may receive two free products of equal value and keep the update service for your original purchase.
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The published Avaya Aura® Contact Center Maintenance and Troubleshooting outline contains 3 major domains. The opening domains include:
- SIP-Based Avaya Aura Contact Center Architecture (official weight not provided)
- Troubleshooting and Support (official weight not provided)
- System Maintenance and Upgrades (official weight not provided)
Review the complete Exam Topics section above for every domain and subtopic before planning your study time.
Avaya Aura® Contact Center Maintenance and Troubleshooting Sample Questions:
Question 1
In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?
A. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.
B. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and createauto-responses based on the most frequently-occurring e-mail contact topics in the report.
C. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.
D. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
Question 2
Firewalls are a key part of keeping networked computers safe and secure.
Which three statements regarding Avaya Aura Contact Center (AACC) and firewalls are true? (Choose
A. If required you can import an AACC Firewall Policy.
B. Download and install Microsoft security patches to AACC servers as patches become available.
C. AACC host-based firewalls can typically cause issues unless they are properly imported.
D. With every Service Pack, AACC installs a firewall policy which opens up the ports for an AACC solution to communicate and function.
Question 3
On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?
A. D:\Avaya\Logs\CCMS\SGM\SipMessages0.log
B. F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log
C. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log
D. C:\Avaya\Logs\CCMS\SipMessages0.log
Question 4
Avaya Aura Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.
Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)
A. Agent telephones to Communication Manager (CM)
B. Contact Center to Avaya Aura Media Server (AAMS)
C. Communication Manager (CM) to Contact Center
D. Session Manager (ASM) to Contact Center
Question 5
Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?
A. CCMA > Multimedia
B. CCMM Database Logging
C. Multimedia Administrator
D. Multimedia Dashboard
Solutions:
| Question 1 Answer: C | Question 2 Answer: A,B,C | Question 3 Answer: C | Question 4 Answer: A,B,D | Question 5 Answer: A |
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