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Apple Macintosh Service Sample Questions:

1. The two primary goals of troubleshooting are _____ and _____. SELECT TWO

A) running as many diagnostics as possible
B) repairing a product properly
C) using as many parts as possible
D) repairing a product quickly
E) repairing a product cheaply

2. How did you prepare for this exam? (Choose all that apply.)

A) non-Apple courses or books
B) none of the above
C) self-taught
D) on-the-job training / apprenticeship
E) self-study AppleCare Technician Training purchased from Apple
F) Apple Mac OS X Help Desk Essentials leader-led course
G) Apple leader-led technician training course

3. Which of the following is NOT one of the three qualities that define a quick fix?

A) eliminates intermittent problems
B) involves little or no risk of harm to the system
C) has little or no cost
D) can be performed quickly

4. The best piece of information you can obtain to properly determine the correct AppleCare name for any Mac is ___.

A) the serial number
B) the EMC number
C) the MAC address
D) the model number

5. A MacBook Pro powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?

A) RAM not completely seated
B) Not enough RAM
C) Faulty optical drive
D) Dead battery

Solutions: