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BBPSD Customer Service Sample Questions:

1. Customer service standards should be SMART ones. Which of the following are NOT SMART ones:

A) Reliable.
B) Achievable.
C) Time bound.
D) Specific.

2. When communicating with a customer using a letter you should:

A) Read through the letter before sending.
B) Sign the letter yourself.
C) All of the above.
D) Be courteous.

3. When dealing with Internal customers you must:

A) Ensure that you obtain payment details.
B) Check that they have authority to purchase.
C) Apply the same level of service as external customers receive.
D) Make sure you have dealt with external customers first.

4. A useful way of prioritising your tasks is known as the:

A) ABC approach.
B) PTT approach.
C) RST approach.
D) Listing approach.

5. When establishing standards of customer service it is helpful if they are specific, measurable, achievable, realistic and:

A) True.
B) Time bound.
C) Tested.
D) Trustworthy.

Solutions: