Exam Name: EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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EXIN ITSM18F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 |
| Exam Number: | ITSM18F |
| Exam Format: | Multiple choice |
| Available Languages: | English |
| Passing Score: | 65% |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Exam Price: | Varies by region (approximately EUR 200–300) |
| Related Certifications: | ISO/IEC 20000 Foundation IT Service Management certifications |
| Certificate Validity Period: | Lifetime (no expiry) |
| Recommended Training: | EXIN Official Training Overview |
| Exam Registration: | EXIN Official Exam Registration |
| Exam Way: | Online or proctored exam via EXIN authorized exam providers |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com |
EXIN ITSM18F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Lifecycle and Processes | - Service operation and support processes - Service design, transition, and delivery |
| Topic 2: Relationship and Supplier Management | - Supplier management processes - Customer relationship management |
| Topic 3: Continual Improvement | - PDCA cycle in service management - Performance measurement and reporting |
| Topic 4: IT Service Management System (SMS) | - Service management system requirements - ISO/IEC 20000 structure and purpose |
| Topic 5: Service Management Controls | - Configuration and change management basics - Information security in service management |
EXIN IT Service Management Foundation based on ISO/IEC 20000:2018: Frequently Asked Questions
The ITSM18F exam leads to the IT Service Management Foundation based on ISO/IEC 20000:2018 certification from EXIN. It is positioned at the Foundation level. The exam validates the knowledge and skills expected of candidates preparing for EXIN IT Service Management Foundation based on ISO/IEC 20000:2018.
Related certifications include:
- ISO/IEC 20000 Foundation
- IT Service Management certifications
The ITSM18F exam includes 40 questions and allows 60 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for ITSM18F is 65%, and the official exam fee is Varies by region (approximately EUR 200–300). Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
No formal prerequisites required
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Online or proctored exam via EXIN authorized exam providers.
The official training options include:
After reviewing the recommended training, reinforce what you learned with Actual4dump's 0 practice questions for ITSM18F.
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The current ITSM18F outline is organized into 5 top-level domains. The first listed areas include:
- Continual Improvement
- IT Service Management System (SMS)
- Relationship and Supplier Management
Review the Exam Topics section above for the complete outline and any nested subtopics.
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