Exam Name: Genesys Cloud CX: Architect Certification
Certification Provider: Genesys
Corresponding Certification: Genesys Cloud CX
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Updated: Sep 12, 2026
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- Total Questions: 62
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- Total Questions: 62
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Genesys GCX-ARC Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud CX: Architect Certification Exam |
| Exam Number: | GCX-ARC |
| Available Languages: | English |
| Related Certifications: | Genesys Cloud CX: Administrator Genesys Cloud CX: Developer |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Recommended Training: | Genesys Cloud CX Training |
| Exam Registration: | Genesys Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam via authorized certification platform |
| Pre Condition: | Recommended familiarity with Genesys Cloud CX administration and basic cloud contact center concepts. |
| Official Syllabus URL: | https://www.genesys.com/services/education/certifications |
Genesys GCX-ARC Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Data Actions and Integrations | - External Data Actions Configuration - API Integrations and OAuth |
| Topic 2: Security and Access Control | - Roles and Permissions - Authentication and SSO |
| Topic 3: Routing and Interaction Management | - Architect Flow Design - Routing Strategies and Queues - Workforce and Interaction Distribution |
| Topic 4: Telephony and Communication | - SIP and Telephony Integration - Voice Architecture in Genesys Cloud |
| Topic 5: Genesys Cloud CX Architecture Overview | - Platform Architecture Fundamentals - Core Components of Genesys Cloud CX |
| Topic 6: Analytics and Monitoring | - Reporting and Performance Metrics - Logging and Troubleshooting |
Genesys Cloud CX: Architect Certification: Frequently Asked Questions
The GCX-ARC exam leads to the Genesys Cloud CX: Architect Certification certification from Genesys. It is positioned at the Professional level. The exam validates the knowledge and skills expected of candidates preparing for Genesys Cloud CX: Architect Certification.
Related certifications include:
- Genesys Cloud CX: Developer
- Genesys Cloud CX: Administrator
Recommended familiarity with Genesys Cloud CX administration and basic cloud contact center concepts.
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Online proctored exam via authorized certification platform.
The official training options include:
After reviewing the recommended training, reinforce what you learned with Actual4dump's 62 practice questions for GCX-ARC.
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The current GCX-ARC outline is organized into 6 top-level domains. The first listed areas include:
- Routing and Interaction Management
- Genesys Cloud CX Architecture Overview
- Telephony and Communication
Review the Exam Topics section above for the complete outline and any nested subtopics.
Genesys Cloud CX: Architect Certification Sample Questions:
Which function returns a new instance of DateTime initialized with the specified values?
- A. MakeDateTime()
- B. MakeDuration()
- C. ToDateTime()
- D. AddDuration()
Which speech recognition feature is enabled by default for new Inbound call flows?
- A. Enable speech recognition for the entire flow
- B. Incomplete match timeout
- C. Company Directory speech recognition
- D. Complete match timeout
Architect supplies a built-in _______________ flow.
- A. Inbound Call
- B. In-Queue Call
- C. Outbound Call
- D. Secure Call
What would you select from the Performance menu to view real-time statistics for all active campaigns?
- A. Scripts
- B. Schedules
- C. Campaign Management
- D. Outbound Campaigns
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
- A. Resolution Codes
- B. Account Codes
- C. Status
- D. Wrap-up Codes
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