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HP HP5-B04D Exam Syllabus Topics:

HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

1. A customer tells you that they have dropped their Notebook and need a replacement, as their hard drive is not working anymore which feature should you turn into a benefit for the customer?

A) HP 3D DriveGuard
B) spill resistant keyboard
C) HPDuraFinish
D) HP DisplaySafe frame

2. Your customer is experiencing large numbers of calls to the Help Desk. You know that Web Jetadmin will reduce the number of these calls. To build your business case, which figure would you use to estimate the cost to the customer for each call?

A) $40
B) $60
C) $30
D) $50

3. Which serviceability benefit does the HP 800 series offer?

A) a replacement device within two days
B) a two-hour, onsite visit
C) EasyAccess door
D) remote servicing support

4. What is the target market for the OfficeJet Pro X, in terms of number of users per device?

A) 10-30 users
B) 15-60 users
C) 6-15 users
D) 1-5 users

5. Your customer needs to process 3D graphics and 4kvideo manipulation in real time. Which HP workstation should you recommend?

A) HPZ420
B) HPZ820
C) HPZ230
D) HP Z620

Solutions: