Exam Name: Assess: IBM SmartCloud Control Desk V7.5 Fundamentals
Certification Provider: IBM
Corresponding Certification: IBM Certified Associate
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IBM A2010-652 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM SmartCloud Control Desk V7.5 Fundamentals |
| Exam Number: | 000-652 |
| Related Certifications: | IBM Certified Associate - SmartCloud Control Desk V7.5 |
| Exam Format: | Multiple choice |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online or onsite proctored exam |
| Pre Condition: | Basic understanding of IT service management concepts is recommended. |
IBM A2010-652 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Process Automation and Reporting | - Workflow automation in SmartCloud Control Desk - Reporting and monitoring capabilities |
| Topic 2: Asset and Configuration Management | - Configuration items and CMDB concepts - IT asset lifecycle management |
| Topic 3: Service Desk Management | - Workflow and escalation processes - Incident and service request handling |
| Topic 4: System Configuration | - Security roles and user management - Basic system setup and administration |
| Topic 5: Product Overview and Architecture | - SmartCloud Control Desk components and architecture - Integration with IBM Tivoli / Maximo platform |
Common Questions About IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals
The A2010-652 exam, Assess: IBM SmartCloud Control Desk V7.5 Fundamentals, assesses whether a candidate can apply IBM knowledge to the skills measured by this credential. It is associated with the IBM Certified Associate certification. The certification is positioned at the Associate level. Related credentials include IBM Certified Associate - SmartCloud Control Desk V7.5.
The stated prerequisite information for IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals is: Basic understanding of IT service management concepts is recommended. Before registering, review the eligibility details on the official exam page to confirm the requirements.
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The published IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals outline contains 5 major domains. The opening domains include:
- System Configuration (official weight not provided)
- Service Desk Management (official weight not provided)
- Product Overview and Architecture (official weight not provided)
Review the complete Exam Topics section above for every domain and subtopic before planning your study time.
IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals Sample Questions:
Question 1
Which two activities are included in the scope of IT Asset management? (Choose two.)
A. Inventory Management
B. Risk Management
C. Configuration Management
D. Security Management
E. License Management
Question 2
Where can a user find the application to manage authorized assets?
A. IT Infrastructure module, Reconciliation application
B. IT Infrastructure module, Authorized Assets application
C. Assets module, Authorized Assets application
D. Assets module, Assets application
Question 3
The communication template can be configured for multiple recipients. What are three types of objects allowed as recipients? (Choose three.)
A. Person Groups
B. E-mail Address
C. Ticket Owners
D. UserID
E. Security Groups
F. Roles
Question 4
Which edition is included in the IBM SmartCloud Control Desk VMImage solution?
A. Entry Edition
B. Full Edition
C. Service Provider Edition
D. Everyplace Edition
Question 5
What are three sections of the Self Service Center? (Choose three.)
A. My Configuration Items
B. My Requests
C. My Solutions
D. My Service Desk
E. My Assets
F. My News
Solutions:
| Question 1 Answer: A,E | Question 2 Answer: D | Question 3 Answer: A,B,F | Question 4 Answer: A | Question 5 Answer: B,E,F |
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