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IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. Which functionality is NOT included if a customer has a license for 100 IBM Sterling CPQ Direct Sales users?

A) Ability to use the configurator APIs for building of custom mobile apps for enterprise sales people on the road.
B) Ability to create catalog and pricing data in Sterling.
C) Manage orders placed from quotes through IBM Sterling Call Center.
D) Salesforce.com integration.

2. How do today's customers interact with a brand?

A) Customers are increasing using only a single channel for all their interactions.
B) Customers expect the brand to provide a seamless and consistent cross-channel
experience.
C) Customers expect a dedicated and independent system for each channel for more focused service.
D) None of the above.

3. In what phase of the Smarter Commerce lifecycle does IBM Sterling Configure Price Quote (CPQ) solution fit into?

A) Personalization and marketing across all channels.
B) Selling and fulfillment across channels.
C) Servicing customer needs across multiple channels.
D) Sourcing and procurement of goods and services.

4. Which of the following is NOT a key benefit of using Global Inventory Visibility?

A) Reduce the cost of processing a return.
B) Better inventory utilization.
C) Complete view of all supplyand demand.
D) Increase customer satisfaction with accurate promising.

Solutions: