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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) A case worker has all the information needed to improve case outcomes and optimize decisions
B) Deliver case workers the solution in a fraction of time of other approaches
C) A case worker can skip the customer feedback and get directly to focus on the problem at-hand
D) Integrated analytics help organizations understand the impact of case loads.

2. Which one of these is an example of analytics supporting the Smarter Commerce 'Buy' offerings?

A) Customer behavioral segmentation.
B) Market basket analysis.
C) Linear regression.
D) Social analytics.

3. Which of the following Smarter Commerce Offerings is a core part of delivering a customer
buy-online, pick-up in store (BOPIS) capability?

A) Distributed Order Management.
B) Customer Self Service.
C) Social Analytics.
D) Logistics Management.

4. Which of these provides shopping flow optimized for smart phones, eMarketing spots tailored to mobile users and cross channel shopping/fulfillment capability?

A) Mobile framework.
B) Commerce light.
C) Mobile starter store.
D) Mobile shopping studio.

5. What customer value is delivered with holistic inventory visibility?

A) Reducing supply chain costs.
B) Incorporating customer sentiment into the order process.
C) Providing only the best quality products.
D) Fulfilling orders via inventory in-transit.

Solutions: