Exam Name: The Foundation Examination - ITIL®
Certification Provider: ISEB
Corresponding Certification: ISEB Certification
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Instant Download ISEB : ISEB-ITILF Questions & Answers as PDF & Test Engine
Updated: Sep 03, 2026
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ISEB ISEB-ITILF Exam Overview:
| Certification Vendor: | BCS (British Computer Society, formerly ISEB) / Axelos (PeopleCert delivery) |
|---|---|
| Exam Name: | ISEB The Foundation Examination - ITIL Foundation (ITIL V3 Foundation) |
| Exam Number: | ISEB-ITILF |
| Related Certifications: | ITIL Strategic Leader ITIL 4 Foundation ITIL Managing Professional ITIL Practitioner |
| Real Exam Qty: | 40 multiple-choice questions |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26/40) |
| Exam Format: | Closed book, One correct answer per question, Multiple choice |
| Available Languages: | Other languages may be available depending on test provider, English |
| Certificate Validity Period: | Varies by scheme (ITIL v3 certifications typically did not expire; ITIL 4 certifications require renewal every 3 years) |
| Exam Price: | Approximately £150–£350 (varies by region and provider) |
| Recommended Training: | PeopleCert Training Courses ITIL Official Training (Axelos / PeopleCert Accredited) |
| Exam Registration: | PeopleCert ITIL Exams BCS Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or authorized test center (depending on provider) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.bcs.org / https://www.peoplecert.org |
ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Lifecycle | - Service Transition - Service Strategy - Service Operation - Service Design - Continual Service Improvement (CSI) |
| Topic 2: Service Management Concepts | - Stakeholders and service relationships - Definition of service and value creation |
| Topic 3: Core Principles and Terminology | - Service value system overview - Basic ITIL terminology and concepts |
| Topic 4: Key ITIL Processes and Functions | - Service Desk function - Configuration Management (CMDB concepts) - Incident and Problem Management - Change Management |
ISEB The Foundation Examination - ITIL®: Frequently Asked Questions
The ISEB-ITILF exam leads to the ITIL Foundation Certificate in IT Service Management certification from BCS (British Computer Society, formerly ISEB) / Axelos (PeopleCert delivery). It is positioned at the Foundation level. The exam validates the knowledge and skills expected of candidates preparing for ISEB The Foundation Examination - ITIL®.
Related certifications include:
- ITIL Practitioner
- ITIL Managing Professional
- ITIL Strategic Leader
- ITIL 4 Foundation
The ISEB-ITILF exam includes 40 multiple-choice questions questions and allows 60 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for ISEB-ITILF is 65% (26/40), and the official exam fee is Approximately £150–£350 (varies by region and provider). Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
No formal prerequisites required
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Online proctored or authorized test center (depending on provider).
The official training options include:
After reviewing the recommended training, reinforce what you learned with Actual4dump's 215 practice questions for ISEB-ITILF.
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If you purchase the corresponding ISEB-ITILF preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.
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The current ISEB-ITILF outline is organized into 4 top-level domains. The first listed areas include:
- ITIL Service Lifecycle
- Key ITIL Processes and Functions
- Service Management Concepts
Review the Exam Topics section above for the complete outline and any nested subtopics.
ISEB The Foundation Examination - ITIL® Sample Questions:
Question 1
Which one of the following is NOT a characteristic of a process?
A. It delivers specific results
B. It structure an organization
C. It responds to specific events
D. It is measureable
Question 2
Which one of the following is NOT the responsibility of service catalogue management?
A. Ensuring that information in the service catalogue is accurate
B. Ensuring that all operational services are recorded in the service catalogue
C. Ensuring that service level agreements are maintained
D. Ensuring that information in the service catalogue is consistent with information in the service portfolio
Question 3
Which of the following statements MOST correctly identifies the scope of design coordination
activities?
A. Only changes that introduce new services
B. It is mandatory that all changes are subject to design coordination activity
C. Any change that the organization believes could benefit
D. Only changes to business critical systems
Question 4
Which process would ensure that utility and warranty requirements are properly addressed in service designs?
A. Capacity management
B. Availability management
C. Release management
D. Design coordination
Question 5
What is the primary focus of the business management?
A. Review of all capacity supplier agreements and underpinning contracts with supplier management
B. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
C. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
D. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: C |
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