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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Based on scenario 5. Socket Inc. decided to use cloud storage to store customers' personal data considering that the identified risks have low likelihood and high impact, is this acceptable?

A) No. because the identified risks fall above the risk acceptable criteria threshold
B) Yes. because the calculated level of risk is below the acceptable threshold
C) No, because the impact of the identified risks is considered in he high

2. An organization has implemented a control that enables the company to manage storage media through their life cycle of use. acquisition, transportation and disposal. Which control category does this control belong to?

A) Technological
B) Physical
C) Organizational

3. Scenario 9: OpenTech provides IT and communications services. It helps data communication enterprises and network operators become multi-service providers During an internal audit, its internal auditor, Tim, has identified nonconformities related to the monitoring procedures He identified and evaluated several system Invulnerabilities.
Tim found out that user IDs for systems and services that process sensitive information have been reused and the access control policy has not been followed After analyzing the root causes of this nonconformity, the ISMS project manager developed a list of possible actions to resolve the nonconformity. Then, the ISMS project manager analyzed the list and selected the activities that would allow the elimination of the root cause and the prevention of a similar situation in the future. These activities were included in an action plan The action plan, approved by the top management, was written as follows:
A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department The approved action plan was implemented and all actions described in the plan were documented.
Based on this scenario, answer the following question:
OpenTech has decided to establish a new version of its access control policy. What should the company do when such changes occur?

A) Include the changes in the scope
B) Update the information security objectives
C) Identify the change factors to be monitored

4. Why is the power/interest matrix used for?

A) Determine and manage interested parties
B) Define the information security and physical boundaries
C) identify business requirements

5. Which of the following is NOT part of the steps required by ISO/IEC 27001 that an organization must take when a nonconformity is detected?

A) Evaluate the need for action to eliminate the causes of the nonconformity so that it does not recur or occur elsewhere
B) Communicate the details of the nonconformity to every employee of the organization and suspend the employee that caused the nonconformity
C) React to the nonconformity, take action to control and correct it. and deal with its consequences

Solutions: