Exam Name: ITIL 4 Specialist: Create, Deliver and SupportExam
Certification Provider: ITIL
Corresponding Certification: ITIL 4 Managing Professional
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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Overview:
| Certification Vendor: | PeopleCert (formerly AXELOS) |
|---|---|
| Exam Name: | ITIL 4 Specialist: Create, Deliver and Support Examination |
| Exam Number: | ITIL-4-Specialist-Create-Deliver-and-Support |
| Exam Price: | Varies by region (approximately £350–£500 GBP equivalent) |
| Available Languages: | English |
| Passing Score: | 70% (typically 28/40) |
| Real Exam Qty: | 40 |
| Exam Duration: | 90 minutes |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Foundation |
| Certificate Validity Period: | No expiry (ITIL 4 certifications are currently valid indefinitely) |
| Exam Format: | Closed Book, Multiple Choice |
| Recommended Training: | PeopleCert Official ITIL 4 CDS Training |
| Exam Registration: | PeopleCert ITIL Certification Page |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or in-person exam via PeopleCert accredited providers |
| Pre Condition: | ITIL 4 Foundation certification is required before taking this exam. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-specialist-create-deliver-and-support |
ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Practices Supporting Create, Deliver and Support | - General Management Practices
|
| Service Value System and Practices | - ITIL guiding principles in delivery
|
| Value Streams for Service Management | - Improving value streams
|
ITIL 4 Specialist: Create, Deliver and SupportExam Exam FAQ — Smart Answers
Yes:
Courses build the foundation; then practice smartly with the 74 practice questions for the ITIL 4 Specialist: Create, Deliver and SupportExam — every answer expert-verified.
The ITIL 4 Specialist: Create, Deliver and SupportExam is ITIL's certification exam for ITIL 4 Specialist: Create, Deliver and Support, at the Specialist level. It validates skills employers hire for, which is why it can affect your career and future. Related credentials include ITIL 4 Foundation, ITIL 4 Managing Professional.
Files arrive by automatic email within a minute of payment — unlimited installations, and 24/7 customer assisting for any login or downloading issues if nothing shows up within 2 hours. If you fail the corresponding ITIL-4-Specialist-Create-Deliver-and-Support exam within 60 days of purchase, you have options: a full refund (send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; processed within 7 days), waiting for the next updated version free, or changing to two other equal-value dumps free. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products.
ITIL 4 Foundation certification is required before taking this exam. Vendors revise eligibility rules from time to time, so verify the current requirements on the official page (official ITIL-4-Specialist-Create-Deliver-and-Support exam page) before booking.
The ITIL 4 Specialist: Create, Deliver and SupportExam blueprint covers 3 domains — including Service Value System and Practices, Practices Supporting Create, Deliver and Support, Value Streams for Service Management. The weightings tell you where to spend your hours; the complete outline above lists every subtopic.
Through the vendor's official registration channels:
The ITIL 4 Specialist: Create, Deliver and SupportExam is delivered Online proctored or in-person exam via PeopleCert accredited providers — choose the arrangement that fits you when booking.
Varies by region (approximately £350–£500 GBP equivalent) per attempt, 70% (typically 28/40) to pass. A retake bills the full fee again, so prepare smartly: work through the 74 practice questions for the ITIL-4-Specialist-Create-Deliver-and-Support exam at Actual4dump before you book.
90 minutes for 40 questions. Efficient preparation includes pacing: rehearse timed sets until the clock feels manageable, not menacing.
Yes — download the free ITIL 4 Specialist: Create, Deliver and SupportExam demo and judge the quality before paying. Purchases include 365 days of free updates, with each latest version emailed to you immediately; renew afterward at 50% off.
ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions:
A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues, because low priority requests can wart a long time before anyone starts to work on them.
What is the BEST way to manage this issue?
- A. Train users so that they know their requests might be delayed if there are many higher priority tasks in the backlog
- B. Recruit more service desk staff so that they are able to work on low priority requests even when there are many higher priority tasks
- C. Use first-in first-out prioritization instead of triage, to ensure that tasks are worked on in the order that they are requested
- D. Increase the priority of requests that have been waiting a long time and are at risk of breaching agreed service levels
Correct Answer: D 🗳️
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An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing.
Which practice is most likely to provide this information?
- A. Service desk
- B. Monitoring and event management
- C. Problem management
- D. Release management
Correct Answer: A 🗳️
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During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?
- A. Use the latest technology capabilities to improve the look and feel of the designed solution
- B. Involve many users from every target group in all steps of the design
- C. Create realistic user personas based on the gathered user data
- D. Interview customers about their preferences
Correct Answer: C 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
An internal service provider of a large retail organization is working on a major update of the self-checkout terminals used in the supermarkets. The update includes new hardware, software, and integration with a new card payment system. How should the service provider ensure that the update is sufficiently tested?
- A. Include user experience and perception in the scope of testing and involve multiple teams
- B. Focus testing solely on user experience and delegate it to operational teams
- C. Delegate to the vendor testing of the terminals and the card payment system
- D. Limit testing to the pre-agreed technical criteria and use a dedicated team of testers
Correct Answer: A 🗳️
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A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?
- A. Organization-specific requirements for service functionality
- B. Commoditization of service components
- C. Service components lacking mass-market adoption
- D. Customer demand for personalized products
Correct Answer: B 🗳️
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