Exam Name: ITIL Foundation Certification - IT Service Management
Certification Provider: ITIL
Corresponding Certification: ITIL Foundation Certification
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- Total Questions: 325
- Updated on: Aug 30, 2026
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Knowing the subject is only part of ITIL-Foundation preparation; applying it under time limits is another. In 2026, Actual4dump test engines let you practice ITIL Foundation Certification - IT Service Management questions in timed modes and review your progress across the 325-question set.
ITIL ITIL-Foundation Exam Overview:
| Certification Vendor: | (formerly AXELOS for ITIL) |
|---|---|
| Exam Name: | ITIL 4 Foundation: IT Service Management Certification Exam |
| Exam Number: | ITIL-4-Foundation |
| Exam Price: | USD 295 (varies by region and exam provider) |
| Exam Format: | Multiple-choice questions, Closed book, Computer-based exam |
| Related Certifications: | ITIL 4 Practice Manager ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | No fixed expiry for Foundation certificate (subject to PeopleCert certification policy updates) |
| Available Languages: | Portuguese, French, German, Japanese, Chinese (Simplified), English, Spanish |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26 out of 40 correct answers) |
| Recommended Training: | PeopleCert Official ITIL Training |
| Exam Registration: | PeopleCert ITIL Certification Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or authorized test center (PeopleCert platform) |
| Pre Condition: | No formal prerequisites required. Basic IT knowledge recommended. |
ITIL ITIL-Foundation Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Practices Overview | - General management practices
|
| The Four Dimensions of Service Management | - Value streams and processes
|
| ITIL Service Value System (SVS) | - Core components of SVS
|
| Key Concepts of Service Management | - Service and value creation
|
ITIL ITIL-Foundation Certification Exam FAQ
The ITIL-Foundation exam, ITIL Foundation Certification - IT Service Management, assesses whether a candidate can apply ITIL knowledge to the skills measured by this credential. It is associated with the ITIL 4 Foundation certification. The certification is positioned at the Foundation / Entry Level level. Related credentials include ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Practice Manager.
The ITIL-Foundation exam includes 40 questions and allows 60 minutes. Plan your pacing before exam day rather than calculating it under pressure. Timed sessions with Actual4dump practice tests can help you decide when to flag a difficult item, keep moving, and reserve enough time for a final review.
The published passing score for ITIL Foundation Certification - IT Service Management is 65% (26 out of 40 correct answers), and the official exam fee is USD 295 (varies by region and exam provider). A retake requires budgeting for the full official fee again, so it is sensible to complete several timed practice tests before scheduling. Consistent results across the 325 practice questions can give you a clearer picture of your readiness.
The stated prerequisite information for ITIL Foundation Certification - IT Service Management is: No formal prerequisites required. Basic IT knowledge recommended. Before registering, review the eligibility details on the official exam page to confirm the requirements.
You can register for ITIL Foundation Certification - IT Service Management through the following channels:
The available exam delivery format is Online proctored or authorized test center (PeopleCert platform).
The following official training resources are recommended for ITIL Foundation Certification - IT Service Management:
After reviewing these training options, you can reinforce each topic with 325 practice questions from Actual4dump.
Yes. Actual4dump provides a free PDF demo so you can review the format and quality of the ITIL Foundation Certification - IT Service Management practice questions before placing an order. Your purchase includes 365 days of free updates, and you can extend the update service after expiration at a 50% discount.
If you take the corresponding ITIL-Foundation exam within 60 days of purchase and do not pass, you may apply for a full refund under the 100% Money Back Guarantee. Claims based on an exam taken within 3 days of purchase are not eligible; free materials, expired orders, and downloaded products that were not used before sitting for the exam are also excluded. The candidate name must match the payer name.
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The published ITIL Foundation Certification - IT Service Management outline contains 4 major domains. The opening domains include:
- Key Concepts of Service Management (official weight not provided)
- ITIL Service Value System (SVS) (official weight not provided)
- The Four Dimensions of Service Management (official weight not provided)
Review the complete Exam Topics section above for every domain and subtopic before planning your study time.
ITIL Foundation Certification - IT Service Management Sample Questions:
Question 1
Which of the following are basic concepts used in access management?
A. Rights, access, identity, directory services, service/service components
B. Personnel, electronic, network, emergency, identity
C. Normal, temporary, emergency, personal, group
D. Physical, personnel, network, emergency, service
Question 2
Which stage of the continual service improvement (CSI) approach is BEST described by the phrase
'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?
A. Did we get there?
B. Where do we want to be?
C. Where are we now?
D. How do we get there?
Question 3
How is a service delivered between departments of same organization classified?
A. External Service
B. Organizational service.
C. Mission Critical service
D. Internal Service
Question 4
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
A. Business services
B. Supporting services
C. Customer services
D. Component services
Question 5
Which is an objective of the service design lifecycle stage?
A. To embed continual service improvement (CSI) in all service design activities
B. To create and maintain a portfolio of quantified services
C. To ensure that all service design activities use the minimum amount of resources
D. To monitor service level targets as agreed in service level agreements
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: A |
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