Instant Download Microsoft : 070-685 Questions & Answers as PDF & Test Engine
Updated: Sep 18, 2026
No. of Questions: 191 Questions & Answers with Testing Engine
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- Total Questions: 191
- Updated on: Sep 18, 2026
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- Total Questions: 191
- Updated on: Sep 18, 2026
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- Total Questions: 191
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From a free demo to downloadable study files and browser-based practice, Actual4dump keeps 070-685 preparation in one place. Candidates preparing for Microsoft Pro: Windows 7, Enterprise Desktop Support Technician in 2026 can review 191 practice questions, track progress, and keep materials current with free updates.
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Microsoft 070-685 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Windows 7, Enterprise Desktop Support Technician |
| Exam Number: | 70-685 |
| Exam Duration: | 120 minutes |
| Exam Price: | USD 150 |
| Real Exam Qty: | Approximately 40-60 |
| Passing Score: | 700 |
| Available Languages: | English, Korean, Japanese, German, Chinese (Traditional), Portuguese (Brazil), Spanish, Chinese (Simplified), French |
| Related Certifications: | MCITP: Enterprise Desktop Administrator 7 Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration |
| Exam Format: | Case studies, Multiple choice, Drag and drop, Active screen, Build list |
| Certificate Validity Period: | Retired |
| Recommended Training: | Microsoft Learning Resources (Archived) |
| Exam Registration: | Pearson VUE Microsoft Exam Registration Microsoft Certification Exam Registration (Historical) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Delivered through Microsoft authorized testing centers (Pearson VUE) when active. Exam is now retired. |
| Pre Condition: | Candidates were expected to have experience supporting Windows 7 desktop environments and typically pursued the MCITP: Enterprise Desktop Administrator 7 certification path. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/previous-versions/gg236057(v=technet.10) |
Microsoft 070-685 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Resolve Network Connectivity Issues | - Troubleshoot wireless networking issues - Troubleshoot TCP/IP connectivity - Resolve remote access and domain connectivity issues |
| Topic 2: Resolve Security Issues | - Resolve authentication and access issues - Resolve malware and security configuration issues - Resolve user account and permissions issues |
| Topic 3: Resolve Software Configuration Issues | - Resolve issues with desktop applications - Resolve issues with Internet Explorer and networking applications - Resolve issues with Windows settings and features |
| Topic 4: Support Mobile Users | - Resolve offline files and synchronization issues - Configure and troubleshoot mobile devices - Resolve remote connectivity issues |
| Topic 5: Identify and Resolve New Windows 7 Desktop Support Issues | - Resolve application compatibility issues - Resolve operating system installation and upgrade issues - Resolve hardware and device driver issues |
| Topic 6: Resolve Operating System Issues | - Troubleshoot startup and boot issues - Troubleshoot performance issues - Troubleshoot system security and update issues |
Microsoft Pro: Windows 7, Enterprise Desktop Support Technician: Frequently Asked Questions
The 070-685 exam leads to the Microsoft Certified IT Professional (MCITP): Enterprise Desktop Administrator 7 certification from Microsoft. It is positioned at the Professional level. The exam validates the knowledge and skills expected of candidates preparing for Microsoft Pro: Windows 7, Enterprise Desktop Support Technician.
Related certifications include:
- MCITP: Enterprise Desktop Administrator 7
- Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration
The 070-685 exam includes Approximately 40-60 questions and allows 120 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for 070-685 is 700, and the official exam fee is USD 150. Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
Candidates were expected to have experience supporting Windows 7 desktop environments and typically pursued the MCITP: Enterprise Desktop Administrator 7 certification path.
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Delivered through Microsoft authorized testing centers (Pearson VUE) when active. Exam is now retired..
The official training options include:
After reviewing the recommended training, reinforce what you learned with Actual4dump's 191 practice questions for 070-685.
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If you purchase the corresponding 070-685 preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.
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The current 070-685 outline is organized into 6 top-level domains. The first listed areas include:
- Resolve Operating System Issues
- Resolve Software Configuration Issues
- Identify and Resolve New Windows 7 Desktop Support Issues
Review the Exam Topics section above for the complete outline and any nested subtopics.
Microsoft Pro: Windows 7, Enterprise Desktop Support Technician Sample Questions:
HOTSPOT A company has computers that run Windows 7 Enterprise. User1 has a computer running the 32-bit version of Windows 7. User1 wants to share a USB printer with
User2. User2 has a computer running the 64-bit version of Windows 7.
On User1's computer, you need to configure the print server properties so that User2' s computer will not prompt for new drivers when trying to print to the shared printer. From the Print Server Properties dialog box, what should you select? To answer, select the appropriate
button in the work area.
Correct Answer:
"Add" button. Click the
You deploy a WAP in one of the company locations. Client computers connect to it by using the WiFi GPO.
You need to ensure that users cannot change the network location for the connection.
Which policy should you define?
- A. Network List Manager
- B. IP Security
- C. Windows Firewall with Advanced Security
- D. Wireless Network (IEEE 802.11)
Correct Answer: A 🗳️
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The Office1 network link is brought offline for emergency maintenance.
Users in Office2 and Office3 report that they cannot connect to the wireless network.
You need to recommend changes to ensure that users in all offices can connect to the wireless network if a WAN link fails.
What should you recommend?
- A. that additional RADIUS servers be deployed
- B. that redundant DHCP scopes be created
- C. that universal group caching be implemented
- D. that additional default gateways be configured
Correct Answer: A 🗳️
All client computers on your company network were recently upgraded from Windows Vista to windows 7.
Several employees use a scanner to import document images into a database. They install a new scanning application on their computers. The application updates the device driver for the scanners as part of the installation process.
Employees report that the application can no longer connect to the scanner.
You need to ensure that the employees can use the scanner.
What should you do?
- A. Restart the computer by using the System Configuration tool to load only basic devices and services.
- B. Set the application compatibility properties to run the application as an administrator.
- C. Reinstall the application in Windows Vista compatibility mode.
- D. Roll back the device driver to the previous version.
Correct Answer: D 🗳️
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Users in branch office 1 report that they fail to access the company's intranet Web site located on Web1.
They also fail to access Web sites on the Internet.
A desktop support technician restarts a desktop computer in branch office 1 and discovers the IP configuration shown in the following screenshot.
You need to resolve the network connectivity issue.
What are two possible ways to achieve this goal? (Each correct answer presents a complete solution. Choose two.)
- A. Instruct branch office 1 users to disable IPv6.
- B. Instruct branch office 1 users to run Ipconfig /Renew.
- C. Request that a network administrator verify DHCP broadcasts are being relayed to the main office.
- D. Request that a network administrator configure the DHCP router option for branch office 1.
Correct Answer: B,C 🗳️
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