Exam Name: Microsoft Dynamics 365 Commerce Functional Consultant
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365
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Microsoft MB-340 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Commerce Functional Consultant |
| Exam Number: | MB-340 |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | 1 year (renewable via Microsoft certification renewal assessment) |
| Real Exam Qty: | Approximately 40–60 |
| Exam Format: | Scenario-based questions, Multiple choice, Case studies, Multiple response |
| Related Certifications: | Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330) Microsoft Certified: Dynamics 365 Fundamentals Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-310) |
| Exam Price: | USD 165 (varies by region) |
| Available Languages: | Korean, English, Chinese (Simplified), Japanese |
| Passing Score: | 700 (out of 1000) |
| Recommended Training: | Dynamics 365 Commerce Documentation Microsoft Learn MB-340 Learning Path |
| Exam Registration: | Microsoft Certification Registration (Pearson VUE) Microsoft Credentials Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or in-person test center via Pearson VUE |
| Pre Condition: | No strict prerequisites. Recommended knowledge includes Microsoft Dynamics 365 fundamentals and familiarity with retail/commerce operations; MB-300 or equivalent knowledge is beneficial. |
| Official Syllabus URL: | https://learn.microsoft.com/credentials/certifications/d365-commerce-functional-consultant-associate/ |
Microsoft MB-340 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Implement and manage e-commerce | - E-commerce configuration
|
| Configure Dynamics 365 Commerce environment | - Manage Commerce components
|
| Monitor and troubleshoot Commerce operations | - System monitoring
|
| Configure and manage POS | - POS setup
|
| Manage products and pricing | - Pricing and discounts
|
| Manage customer and loyalty | - Customer management
|
| Manage Commerce channels | - Retail channels
|
Microsoft Dynamics 365 Commerce Functional Consultant: Frequently Asked Questions
The MB-340 exam leads to the Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate certification from Microsoft. It is positioned at the Associate level. The exam validates the knowledge and skills expected of candidates preparing for Microsoft Dynamics 365 Commerce Functional Consultant.
Related certifications include:
- Microsoft Certified: Dynamics 365 Fundamentals
- Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-310)
- Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330)
The MB-340 exam includes Approximately 40–60 questions and allows 120 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for MB-340 is 700 (out of 1000), and the official exam fee is USD 165 (varies by region). Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
No strict prerequisites. Recommended knowledge includes Microsoft Dynamics 365 fundamentals and familiarity with retail/commerce operations; MB-300 or equivalent knowledge is beneficial.
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Online proctored exam or in-person test center via Pearson VUE.
The official training options include:
After reviewing the recommended training, reinforce what you learned with Actual4dump's 62 practice questions for MB-340.
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If you purchase the corresponding MB-340 preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.
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The current MB-340 outline is organized into 7 top-level domains. The first listed areas include:
- Configure Dynamics 365 Commerce environment
- Manage customer and loyalty
- Manage Commerce channels
Review the Exam Topics section above for the complete outline and any nested subtopics.
Microsoft Dynamics 365 Commerce Functional Consultant Sample Questions:
Question 1
A company uses Dynamics 365 Commerce.
The company wants to provide a special offer to a group of customers. This group of customers will receive a promotional code by email.
The special offer gives customers a 10 percent discount on their next order. To qualify for the offer, the order must have a value of over $100. The promotional code must be entered when customers submit their next order.
You need to configure the special offer. Which four actions should you perform in sequence?
To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Question 2
You need to configure shipping charges.
Which features should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question 3
A company uses the advanced cash management feature of Dynamics 365 Commerce.
An issue with a register in one of the company's stores is preventing the manager from closing the current shift. As a result, new sales cannot be processed on that register.
The issue will be investigated at a later time to allow sales to take place. All postings must be processed in Dynamics 365 while the investigation takes place.
You identify that a safe drop has not been reconciled.
You need to ensure that the store is able to process sales using this register as quickly as possible.
What should you do?
A. Mark the safe drop as reconciled using the Manage Shifts screen. Close the shift
B. Reverse the safe drop with a minus value and close the shift
C. Log in as an employee with manager privileges and close the shift
D. Use the Suspend Shift operation and review the shift later
Question 4
A company uses Dynamics 365 Commerce.
The company revises their POS payment policies.
You need to implement the new policies.
Which configuration settings should you change? To answer, drag the appropriate configuration settings to the correct policies. Each configuration setting may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question 5
A company uses Dynamics 365 Commerce. The company creates customer orders in its stores for home delivery.
Customers who return products to the stores often want to exchange their product for a different product. The company wants the stores to process these exchanges as a single transaction.
You need to configure the system.
What should you do?
A. Enable the Create customer order in async mode parameter
B. Enable the Process return orders as sales orders parameter
C. Enable the Use realtime service for eCommerce order creation parameter
D. Disable the Prohibit mixing sales and returns in one receipt parameter
Solutions:
| Question 1 Answer: Only visible for members | Question 2 Answer: Only visible for members | Question 3 Answer: D | Question 4 Answer: Only visible for members | Question 5 Answer: B |
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