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A Microsoft credential can reshape your career, and the MB2-868 exam is the hurdle in front of it. Actual4dump packs 102 carefully verified practice questions into material that gets you ready for the Microsoft Dynamics CRM 2011 Applications exam without wasted effort.
Microsoft MB2-868 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM 2011 Applications |
| Exam Number: | MB2-868 |
| Related Certifications: | MB2-876 Extending Microsoft Dynamics CRM 2011 MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration MB2-867 Microsoft Dynamics CRM 2011 Installation and Deployment |
| Exam Price: | USD 150 |
| Real Exam Qty: | 75–102 |
| Exam Format: | Scenario-Based Questions, Multiple Choice, Multiple Select |
| Passing Score: | 700 / 1000 |
| Certificate Validity Period: | Retired, no active validity |
| Available Languages: | Chinese (Simplified), English, Spanish, Russian, French, German, Japanese, Italian, Portuguese (Brazil) |
| Exam Duration: | 90–120 |
| Recommended Training: | Microsoft Dynamics CRM 2011 Applications Official Study Guide Microsoft Official Training Course 80294A |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored onsite at authorized test centers; online proctoring not available |
| Pre Condition: | No official prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2011 |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/previous-versions/microsoft-certification/mb2-868 |
Microsoft MB2-868 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Service Scheduling Applications | 19% | - Understand service scheduling concepts - Resolve scheduling conflicts - Schedule, reschedule, and manage service activities - Set up sites, facilities, equipment, and resources - Create and configure services and selection rules |
| Managing Sales Applications | 30% | - Use products, price lists, quotes, orders, and invoices - Manage leads and lead qualification - Set up and track sales goals - Work with accounts and contacts - Manage opportunities and sales pipeline |
| Managing Service Management Applications | 24% | - Use knowledge base articles - Work with service dashboards and reports - Create and manage service cases - Manage contracts and entitlements |
| Managing Marketing Automation Applications | 27% | - Work with campaign responses - Manage marketing lists - Create and manage campaigns - Use sales literature and marketing collateral |
Answers to the Most-Asked Microsoft MB2-868 Exam Questions
Registering for the Microsoft Dynamics CRM 2011 Applications exam costs USD 150, and you need 700 / 1000 to pass. One detail worth remembering: a failed attempt is not discounted — retaking the exam means paying USD 150 again in full. Use the Actual4dump test engine to benchmark yourself first; when your mock results consistently clear 700 / 1000, you are ready to book.
The MB2-868 exam is Microsoft's official test for the Microsoft Certified Technology Specialist (MCTS): Microsoft Dynamics CRM 2011 Applications credential, a certification at the Intermediate level. Earning it tells employers your skills have been verified by the vendor itself, which carries real weight in hiring and promotion decisions. Within the same certification track, it sits alongside MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration, MB2-867 Microsoft Dynamics CRM 2011 Installation and Deployment, MB2-876 Extending Microsoft Dynamics CRM 2011, so it can also serve as a stepping stone toward those credentials.
Microsoft divides the Microsoft Dynamics CRM 2011 Applications exam into 4 domains. The largest ones are Managing Service Scheduling Applications at 19%, Managing Service Management Applications at 24%, Managing Sales Applications at 30% — together these account for the bulk of your score, so start there. The complete domain-by-domain outline appears in the exam topics section above on this page.
Two layers of protection here. First, delivery: your MB2-868 product is available for instant download, and a copy lands in your email within one minute of payment — if 2 hours pass with nothing (check spam first), our support team will resend it. There is no cap on how many computers you can install it on. Second, the refund policy: if you take the MB2-868 exam within 60 days of purchase and fail, you may claim a full refund. The claim needs a scanned enrollment slip plus your official Score Report PDF, filed within 2 days after the exam, and it is settled within 7 days. The policy covers only the corresponding exam — attempts within 3 days of purchase, exams never actually taken, free materials, and expired orders are excluded, and the candidate's name must match the payer's. If you would rather keep studying, you can instead exchange your product for two free exam products of equal value and keep the update service on your original purchase.
You will face 75–102 questions in 90–120 on the Microsoft Dynamics CRM 2011 Applications exam. Do the math and the per-question budget is tight, which is why pacing drills matter as much as content review. Our advice: take two or three full timed mocks in the Actual4dump engine before the real thing, and practice skipping a stubborn question instead of burning five minutes on it.
Yes — Microsoft lists these official training options for Microsoft Dynamics CRM 2011 Applications candidates:
- Microsoft Official Training Course 80294A
- Microsoft Dynamics CRM 2011 Applications Official Study Guide
Formal training teaches the syllabus; then the 102 practice questions from Actual4dump show you whether that knowledge holds up under real exam conditions.
Of course. Actual4dump publishes a free PDF demo for the Microsoft Dynamics CRM 2011 Applications exam so you can review real sample questions and answers first. Every purchase also includes 365 days of free updates, and after that period you can renew the update service at a 50% discount directly from your member zone.
No official prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2011 Eligibility rules are set by Microsoft and do change from time to time, so double-check the latest requirements on the official exam page at https://learn.microsoft.com/en-us/previous-versions/microsoft-certification/mb2-868 before you register.
Registration for the MB2-868 exam runs through these official channels:
As for how you will actually sit the exam: Proctored onsite at authorized test centers; online proctoring not available. Choose whichever delivery option suits your setup when you book.
Microsoft Dynamics CRM 2011 Applications Sample Questions:
In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads. How can the owner of the distributed campaign activities be assigned? (Choose all that apply.)
- A. The activities can be assigned to a team.
- B. The activities can be assigned to you.
- C. The activities can be assigned to the owners of the lead records.
- D. The activities can be assigned to a list of users.
- E. The activities can be assigned to a specific user.
Correct Answer: A,B,C,E 🗳️
You are configuring the Sales module in Microsoft Dynamics CRM 2011.
Which of the following components must be configured before you can add a product to the catalog?
- A. unit group
- B. currency
- C. price list
- D. discount list
Correct Answer: A 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
Which of the following types of personal charts can you create by using the Chart Designer in Microsoft Dynamics CRM 2011? (Choose al that apply.)
- A. funnel charts
- B. multi-series charts
- C. single-series charts
- D. scatter charts
Correct Answer: A,C 🗳️
You need to create an opportunity with a product that does not currently exist in the product catalog.
What should you do?
(Choose all that apply.)
- A. Add a new product to the opportunity.
- B. Add a Write-In Product to the product catalog, and add the new Write-In Product to the opportunity.
- C. Add a product to the product catalog, and add the new product to the opportunity.
- D. Add a Write-In Product to the opportunity.
Correct Answer: C,D 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
In Microsoft Dynamics CRM 2011, you need to create a dynamic marketing list.
Which of the following entities can you select as the member type?
(Choose all that apply.)
- A. Account
- B. Organization
- C. Lead
- D. Contact
- E. Parent
Correct Answer: A,C,D 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
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