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- Total Questions: 80
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Convenience is not a luxury in exam preparation — it is how preparation survives a busy week. Actual4dump offers multiple learning modes across multiple devices for the MB6-889 exam: 80 practice questions, printable, offline-capable, and tracked.
Microsoft MB6-889 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics AX 2012 Service Management |
| Exam Number: | MB6-889 |
| Exam Format: | Multiple choice, Multiple response, Scenario-based questions |
| Passing Score: | 700 |
| Available Languages: | English |
| Exam Price: | USD 165 |
| Certificate Validity Period: | Retired exam; certification validity depends on the associated Microsoft Dynamics AX certification program |
| Real Exam Qty: | 80 |
| Related Certifications: | Microsoft Dynamics AX 2012 |
| Exam Duration: | 120 minutes |
| Recommended Training: | Microsoft Dynamics AX 2012 Service Management Training |
| Exam Registration: | Microsoft Certification Exams |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite testing through Microsoft exam delivery partners (historical delivery method). |
| Pre Condition: | Candidates should have experience with Microsoft Dynamics AX 2012 Service Management functionality and related business processes. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb6-889/ |
Microsoft MB6-889 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Manage Service Orders | - Use activities and workflow stages - Create and process service orders - Manage service order lines and transactions |
| Topic 2: Manage Service Objects and Repairs | - Use repair stages, conditions, and resolutions - Configure and manage service objects - Manage repair processes |
| Topic 3: Configure Service Management Setup | - Configure service management parameters - Configure service BOMs and related settings - Configure service stages and codes |
| Topic 4: Manage Service Agreements and Service Subscriptions | - Configure service agreements - Handle subscription billing and revenue accrual - Manage service subscriptions |
| Topic 5: Manage Service Scheduling and Dispatching | - Use the dispatch board - Schedule technicians and resources - Manage service activities |
| Topic 6: Use Enterprise Portal and Customer Service Features | - Support technician access through Enterprise Portal - Manage customer self-service functionality |
MB6-889 Exam FAQ: Format, Prep, and Purchase
Actual4dump issues a full refund if you take the Microsoft Dynamics AX 2012 Service Management exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The Microsoft Dynamics AX 2012 Service Management exam contains 80 to complete within 120 minutes. Knowing your pacing beforehand is exactly what the Actual4dump Desktop Test Engine's timed simulations are for.
Online proctored or onsite testing through Microsoft exam delivery partners (historical delivery method). Register for the Microsoft Dynamics AX 2012 Service Management exam through these official channels:
After booking, Actual4dump delivers your practice questions within 1 minute — preparation starts the same day.
Three versions of the same study materials, provided because different customers have various needs: a printable, expert-prepared PDF in Q&A form with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. The 80 practice questions are identical across versions — just choose the one you like. All include 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The official Microsoft Dynamics AX 2012 Service Management outline defines 6 domains. The leading three are Use Enterprise Portal and Customer Service Features, Manage Service Objects and Repairs, and Manage Service Scheduling and Dispatching. The full list is in the topics section above, and Actual4dump's 80 practice questions cover each one.
Candidates should have experience with Microsoft Dynamics AX 2012 Service Management functionality and related business processes. Since requirements change over time, confirm the latest on the official Microsoft exam page before scheduling.
The MB6-889 exam is a Microsoft certification exam validating the Microsoft Dynamics AX 2012 Service Management syllabus shown above. It belongs to these credential paths: Microsoft Dynamics AX 2012. Candidates in 2026 prepare for it with Actual4dump's 80 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
The Microsoft Dynamics AX 2012 Service Management exam requires 700 to pass, and registration costs USD 165. A failed attempt means paying the same fee again — a readiness check with the Actual4dump engines before booking is the cheaper option.
Microsoft recommends these training resources for the Microsoft Dynamics AX 2012 Service Management exam:
Follow the training with steady self-testing — the 80 practice questions from Actual4dump make that routine easy to maintain.
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