Exam Name: Microsoft Teams Voice Engineer
Certification Provider: Microsoft
Corresponding Certification: Microsoft 365 Certified: Teams Voice Engineer Expert
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Instant Download Microsoft : MS-720 Questions & Answers as PDF & Test Engine
Updated: Nov 08, 2026
No. of Questions: 123 Questions & Answers with Testing Engine
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Online Test Engine
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- Total Questions: 123
- Updated on: Nov 08, 2026
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Desktop Test Engine
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- Total Questions: 123
- Updated on: Nov 08, 2026
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PDF Practice Q&A's
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- Total Questions: 123
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Studying should adapt to your life, not the other way around. Actual4dump offers the Microsoft Teams Voice Engineer bank as a printable PDF, a Windows desktop engine, and an online engine — the same 123 practice questions for the MS-720 exam on whichever device you have handy.
Microsoft MS-720 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Teams Voice Engineer |
| Exam Number: | MS-720 |
| Real Exam Qty: | 40-60 |
| Related Certifications: | Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (replacement) |
| Exam Format: | Multiple-choice, Case studies, Scenario-based, Multiple-response |
| Exam Duration: | 120 minutes |
| Available Languages: | French, German, Chinese (Simplified), Portuguese (Brazil), Italian, English, Spanish, Chinese (Traditional), Korean, Japanese |
| Exam Price: | $165 USD |
| Passing Score: | 700 (on a scale of 1000) |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Official MS-720 Study Guide Microsoft Learn Training Path |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers; retired June 30, 2023 |
| Pre Condition: | No formal prerequisites; recommended experience with Microsoft Teams, Microsoft 365, PowerShell, and telecommunication technologies |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-720/ |
Microsoft MS-720 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configure and manage Microsoft Teams Phone for voice users | 15-20% | - Assign licenses and policies - Manage voice applications - Configure voice routing policies - Implement call park and call transfer |
| Plan and configure Direct Routing | 15-20% | - Configure media bypass - Implement call routing policies - Configure Session Border Controller (SBC) - Deploy Survivable Branch Appliance (SBA) - Design Direct Routing infrastructure |
| Monitor and troubleshoot Microsoft Teams Phone | 15-20% | - Analyze call analytics and logs - Troubleshoot PSTN connectivity - Resolve Direct Routing issues - Monitor call quality and reliability |
| Plan and configure Microsoft Teams Phone | 25-30% | - Implement emergency calling - Configure audio conferencing - Configure auto attendants and call queues - Manage phone numbers - Plan and design Microsoft Teams PSTN solution - Select PSTN connectivity option |
| Optimize network performance | 5-10% | - Assess network requirements - Implement quality of service (QoS) - Validate network performance - Plan network topology |
| Plan and configure Microsoft Teams clients and devices | 5-10% | - Configure IP phones and Teams Rooms - Update and monitor devices - Manage device policies - Plan device deployment |
Practical Answers About the Microsoft Teams Voice Engineer Exam
The Microsoft Teams Voice Engineer exam runs 120 minutes and contains 40-60 questions. That ratio is the real exam challenge: knowing the content is necessary, but pacing is what finishes it. Rehearse with full-length timed sessions in the Actual4dump test engine, and treat your pacing plan as seriously as your study plan.
Yes — Actual4dump provides a free demo of the Microsoft Teams Voice Engineer questions and answers, available for download as a reference before you decide. After purchase, 365 days of free updates are included; once the year ends, you can extend the update service at a 50% discount from your member zone.
Delivery is quick and easy: two steps finish your order, and your MS-720 product is emailed to your mailbox within one minute of payment — then just download the attachment. If nothing arrives within 2 hours, check spam and contact us for an immediate resend. On failure, the refund policy is specific: sit the corresponding MS-720 exam within 60 days of purchase, and a fail qualifies you for a full refund — submit a scanned enrollment slip and the official Score Report PDF within 2 days after the exam, and the refund completes within 7 days. Excluded: attempts within 3 days of purchase, exams never actually taken, free materials, and expired orders — the candidate name must also match the payer name. Prefer to continue studying? Exchange your product for two free exam products of equal value, with update service kept on the original purchase.
No formal prerequisites; recommended experience with Microsoft Teams, Microsoft 365, PowerShell, and telecommunication technologies These rules are set by Microsoft and can change, so confirm the current requirements on the official exam page: https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-720/ before registering for the Microsoft Teams Voice Engineer exam.
The MS-720 exam is Microsoft's official certification test, and passing it awards the Microsoft 365 Certified: Teams Voice Engineer Expert credential — a certification at the Expert level. Its career value is simple: certified professionals are the first shortlisted for better roles and promotions, which is why candidate numbers keep climbing. It also connects to Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (replacement), extending its value across a wider credential path.
Registration goes through Microsoft's official channels:
The exam itself is delivered via Online proctored or in-person at Pearson VUE test centers; retired June 30, 2023, so factor that into your scheduling.
The Microsoft Teams Voice Engineer syllabus spans 6 knowledge areas. The heaviest are Plan and configure Direct Routing (15-20%), Monitor and troubleshoot Microsoft Teams Phone (15-20%), Optimize network performance (5-10%). Match your study time to those weights — the full outline is listed in the section above.
Each Microsoft Teams Voice Engineer attempt costs $165 USD, and the pass mark is 700 (on a scale of 1000). A retake bills the full fee again, so the financially smart move is arriving overprepared. Use Actual4dump practice questions until your timed scores clear 700 (on a scale of 1000) comfortably, then book the MS-720 exam once.
Yes — these are the vendor's recommended training options:
Training builds the base; the 123 practice questions for the MS-720 exam from Actual4dump show whether it holds up when the clock is running.
Microsoft Teams Voice Engineer Sample Questions:
You have a Microsoft Teams Phone deployment.
You need to implement PSTN connectivity by using Direct Routing.
What are three requirements for the implementation? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. a public DNS entry that maps the FQDN of the Session Border Controller (SBC) to a public IP address
- B. a firewall rule that opens a TCP signaling port to Microsoft Teams
- C. a Teams-certified Session Border Controller (SBC)
- D. a firewall rule that opens a UDP signaling port to Microsoft Teams
- E. a Session Border Controller (SBC) that uses a hostname in the onmicrosoft.com domain
Correct Answer: A,B,C 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
You have a Microsoft Teams Phone deployment.
You have a PBX that connects to the PSTN by using an E1/T1 Primary Rate interface (PRI).
You plan to migrate to Direct Routing by using the existing PSTN services.
What should you install upstream of the PBX?
- A. a virtual Session Border Controller (SBC)
- B. a physical Session Border Controller (SBC)
- C. a Session Border Controller (SBC) in Azure
- D. an FXO SIP Analog Telephony Adapter (ATA)
Correct Answer: B 🗳️
Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The Standard configuration profile is applied to the IP phones.
The help desk receives reports that several user phones fail to lock automatically after the timeout period.
You need to verify whether the configuration profile is applied to the problematic phones.
Solution: From Devices in the Microsoft Teams admin center, you select IP Phones, find the reported phones, and review the Configuration profile column.
Does this meet the goal?
- A. Yes
- B. No
Correct Answer: A 🗳️
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company uses Microsoft Teams Calling Plans.
The company acquires a small development team. Currently, users on the team have their own direct inward dial (DID) numbers that have PSTN capabilities.
You migrate the users to Teams.
You need to ensure that the users have phone numbers.
Solution: You run the New-CsHybridTelephoneNumber cmdlet.
Does this meet the goal?
- A. Yes
- B. No
Correct Answer: B 🗳️
You have a Microsoft Teams Phone deployment
You use Direct Routing with a Survivable Branch Appliance (SBA) at a site.
The site experiences an extended internet outage.
Which three PSTN calling scenarios are possible during the outage? Each coned answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. inbound PSTN calls
- B. dynamic emergency calling
- C. outbound PSTN calls
- D. hold and resume of PSTN calls
- E. call transfer of PSTN calls
Correct Answer: A,B,C 🗳️
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
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