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Oracle 1Z0-993 Exam Overview:

Oracle 1Z0-993 Exam Syllabus Topics:

FAQs for Oracle Engagement Cloud 2018 Implementation Essentials Candidates

Oracle Engagement Cloud 2018 Implementation Essentials Sample Questions:

Question 1

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. You have not enabled the Computer Telephony Integration (CTI) service.
B. You did not enable the vertical toolbar which is required, while the horizontal is optional.
C. The only toolbar enabled is the default one, and you must configure at least two.
D. You entered a toolbar height that is not more than 70 pixels.
E. The signed-in user does not have the appropriate access privileges to a toolbar.

Question 2

Which three types of data are included in the interaction associated with a normal call flow?

A. Contact name
B. Start time of the call
C. Agent name
D. Service Request create date
E. Channel

Question 3

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title, Category, Severity, Status
B. Title, Category, Severity
C. Title, Status
D. Title
E. Title, Status, Problem Description

Question 4

Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
B. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
C. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
D. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
E. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.

Question 5

What is the main function of the Data Security Policies?

A. defines the data a particular user can see and/or modify
B. defines the privileges and roles a particular user can have
C. defines the views the application can access
D. defines the actions a particular user can do
E. defines the views or functionalities the user can access

Solutions: