Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials
Certification Provider: Oracle
Corresponding Certification: OPN Certified Specialist
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Oracle 1z1-562 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Utilities Customer Care and Billing 2 Essentials |
| Exam Number: | 1Z0-562 |
| Exam Duration: | 120 minutes |
| Passing Score: | 64% |
| Available Languages: | English |
| Certificate Validity Period: | Valid for life (no expiration per Oracle policy) |
| Real Exam Qty: | 70 |
| Exam Price: | USD 245 |
| Exam Format: | Multiple Choice |
| Recommended Training: | Oracle Utilities Customer Care and Billing 2 Implementation Training |
| Exam Registration: | Pearson VUE Oracle University |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or in-person at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; Oracle recommends implementation experience with Oracle Utilities Customer Care and Billing |
| Official Syllabus URL: | https://education.oracle.com/oracle-utilities-customer-care-and-billing-2-essentials/trackp_1797 |
Oracle 1z1-562 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Scripts & Automation | 15% | - Implement service scripts - Configure BPA scripts |
| Business Objects & Framework | 20% | - Use Oracle Utilities Application Framework - Configure business rules and bundling - Understand business object elements and lifecycle |
| Customer & Account Management | 15% | - Maintain customer information - Define customer account structure |
| User Interface & Navigation | 15% | - Navigate Oracle Utilities CCB interface - Use Control Central and help documentation |
| Billing, Payments & Adjustments | 20% | - Configure adjustments and payment plans - Process payments and overpayments - Manage billing processes |
| Collections & Field Activities | 15% | - Upload and manage field activities - Manage overdue debt and collections - Maintain service cycles and routes |
The 1z1-562 Exam and Our Services, Question by Question
Oracle recommends the following official training resources:
Choose the format that fits your schedule, then reinforce it with regular question practice.
The latest exam information lists 70 questions for the 1z1-562 exam, to be completed within 120 minutes minutes. Knowing the format cold is half the battle — timed practice handles the other half.
These are the core domains of the Oracle Utilities Customer Care and Billing 2 Essentials blueprint:
- Business Objects & Framework (20%)
- User Interface & Navigation (15%)
- Customer & Account Management (15%)
The remaining domains appear in the full official outline, all of which our bank addresses.
Oracle sets the following prerequisites for the Oracle Utilities Customer Care and Billing 2 Essentials: No mandatory prerequisites; Oracle recommends implementation experience with Oracle Utilities Customer Care and Billing.
Check the current requirements on the official certification page before scheduling.
Validity is maintained, not assumed. Our dedicated IT team checks the system and pushes new versions to the site continuously, so the 1z1-562 bank on sale is always the latest — with expert-verified answers across the Oracle Utilities Customer Care and Billing 2 Essentials objectives. You can also pick the format that fits your devices: an easy-to-read PDF, a Windows PC test engine, or a browser-based online engine for Windows, Mac, Android, and iOS. Questions? Support replies to instant messages and emails within two hours.
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As of the latest information, the 1z1-562 exam's passing score is 64% and the registration fee is USD 245. Oracle can adjust either figure, so verify both on the official site before you book.
Oracle Utilities Customer Care and Billing 2 Essentials Sample Questions:
Which two plug-in spots call the rating functionality using base package-supplied algorithm types? (Choose two.)
- A. Bill Segment Type - Bill Segment Create
- B. Adjustment Type - Generate
- C. Bill Segment Type - Bill Segment FT Creation
- D. Billable Charge Template
- E. Adjustment Type - Adjustment FT Creation
Correct Answer: C,E 🗳️
After a bill has been generated and sent to a customer, a business user may discover an error and need to correct the changes that were generated. What describes the functionality where canceled and rebilled bill segments are presented on a new bill that must not contain new charges? (Choose the best answer.)
- A. Cancel/Rebill
- B. Off Cycle Bill Generator
- C. Credit Notes
- D. Cancel/Rebill and Credit Notes
- E. Correction Notes
Correct Answer: C 🗳️
Meter reads may be estimated when a read for billing cannot be located or for determining high and/or low limits to check a meter read's reasonableness. Which administration object specifies the algorithm that estimates consumption? (Choose the best answer.)
- A. High Low Factor
- B. Trend Class
- C. Trend Area
- D. Bill Segment Type
- E. Installation Options
Correct Answer: D 🗳️
How many bill segment-related financial transactions do pay plans have? (Choose the best answer.)
- A. none
- B. unlimited
- C. depends on the number of bills that will contain the customer's pay plan commitments
- D. one
- E. depends on the number of payments that is part of the pay plan
Correct Answer: C 🗳️
What is the mapping rule for an element that physically resides in a column on a Maintenance Object's primary table called? (Choose the best answer.)
- A. mapPrimTable
- B. mapChild
- C. mapTable
- D. mapField
- E. mapElement
Correct Answer: C 🗳️
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