Exam Name: ITIL 2011 Foundation
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification
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Instant Download Peoplecert : PC0-001 Questions & Answers as PDF & Test Engine
Updated: Sep 04, 2026
No. of Questions: 131 Questions & Answers with Testing Engine
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Peoplecert PC0-001 Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation Certificate in IT Service Management (ITIL v3 2011) |
| Exam Number: | PC0-001 |
| Exam Format: | Multiple Choice, Closed book, Multiple response questions |
| Certificate Validity Period: | No fixed expiry for ITIL v3 Foundation (legacy certification; subject to transition policies under ITIL 4 program) |
| Exam Duration: | 60 minutes |
| Available Languages: | Additional languages may be available depending on region and exam provider, English |
| Related Certifications: | ITIL Strategic Leader ITIL Intermediate (Lifecycle & Capability streams) ITIL Managing Professional ITIL Practitioner |
| Exam Price: | Approximately £250–£350 GBP (varies by region and provider) |
| Passing Score: | 65% (26/40) |
| Real Exam Qty: | 40 |
| Recommended Training: | PeopleCert ITIL Foundation Training |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or authorized test center delivery |
| Pre Condition: | No formal prerequisites required for ITIL Foundation level certification |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-foundation |
Peoplecert PC0-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Processes and Functions | - Service desk and technical management - Core ITSM processes
|
| Topic 2: Service Management as a Practice | - Key principles of IT service management - Concepts of service and value creation
|
| Topic 3: ITIL Service Lifecycle | - Continual Service Improvement
|
Peoplecert ITIL 2011 Foundation: Frequently Asked Questions
The PC0-001 exam leads to the ITIL Foundation Certificate in IT Service Management (ITIL v3 2011) certification from PeopleCert. It is positioned at the Foundation level. The exam validates the knowledge and skills expected of candidates preparing for Peoplecert ITIL 2011 Foundation.
Related certifications include:
- ITIL Managing Professional
- ITIL Strategic Leader
- ITIL Practitioner
- ITIL Intermediate (Lifecycle & Capability streams)
The PC0-001 exam includes 40 questions and allows 60 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for PC0-001 is 65% (26/40), and the official exam fee is Approximately £250–£350 GBP (varies by region and provider). Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
No formal prerequisites required for ITIL Foundation level certification
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Online proctored exam or authorized test center delivery.
The official training options include:
After reviewing the recommended training, reinforce what you learned with Actual4dump's 131 practice questions for PC0-001.
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If you purchase the corresponding PC0-001 preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.
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The current PC0-001 outline is organized into 3 top-level domains. The first listed areas include:
- ITIL Processes and Functions
- Service Management as a Practice
- ITIL Service Lifecycle
Review the Exam Topics section above for the complete outline and any nested subtopics.
Peoplecert ITIL 2011 Foundation Sample Questions:
Question 1
Which one of the following is the BEST description of a relationship in service asset and configuration management?
A. Defines how version numbers should be used in a release
B. Defines which software should be installed on a particular piece of hardware
C. Describes how the configuration items (CIs) work together to deliver the services
D. Describes the topography of the hardware
Question 2
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
A. Perform an activity
B. Manage an activity
C. Be kept up-to-date on the progress of an activity
D. Be accountable for the outcome of an activity
Question 3
Which of the following should be documented in an incident model?
1.Details of the service level agreement (SLA) pertaining to the incident
2.Chronological order of steps to resolve the incident
A. 2 only
B. 1 only
C. Neither of the above
D. Both of the above
Question 4
The BEST description of an incident is:
A. Any disruption to service whether planned or unplanned
B. An unplanned interruption to service or a reduction in the quality of service
C. An unplanned disruption of service unless there is a backup to that service
D. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
Question 5
Which one of the following is the BEST definition of the term service management?
A. A set of specialized organizational capabilities for providing value to customers in the form of services
B. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
C. Units of organizations with roles to perform certain activities
D. The management of functions within an organization to perform certain activities
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: A |
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