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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which process contains the Business, Service and Component sub-processes?

A) Capacity Management
B) Financial Management
C) Service Level Management
D) Incident Management

2. In which of the following situations should a Problem Record be created?

A) A Technical Management team identifies a permanent resolution to a number of recurring Incidents
B) An Incident is passed to second-level support
C) Incident Management has found a workaround but needs some assistance in implementing it
D) An event indicates that a redundant network segment has failed but it has not impacted any users

3. In many organizations the role of Incident Manager is assigned to the Service Desk.
It is important that the Incident Manager is given the authority to:

A) Only manage Incidents effectively through 1st and 2nd line
B) Only manage Incidents effectively through the 1st line
C) Manage Incidents effectively through 1st, 2nd and 3rd line
D) Only manage Incidents effectively at the 3rd line

4. Which of the following statements about processes is INCORRECT?

A) They deliver specific results
B) We must be able to measure them in a relevant manner
C) They are units of organizations designed to perform certain types of work
D) They respond to specific events

5. What is the Service Pipeline?

A) All complex multi-user services
B) All services that are contained within the Service Level Agreement (SLA)
C) All services that are at a conceptual or development stage
D) All services except those that have been retired

Solutions: