Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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Updated: Aug 31, 2026
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SAP C-TCRM20-73 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 |
| Exam Number: | C-TCRM20-73 |
| Certificate Validity Period: | Version-specific certification; valid for SAP CRM 7.0 EhP3 release |
| Passing Score: | 64% |
| Exam Price: | USD 500 |
| Available Languages: | English, German, Japanese |
| Exam Format: | Multiple Response, Multiple Choice |
| Related Certifications: | SAP Certified Application Associate - CRM Fundamentals |
| Real Exam Qty: | 80 |
| Exam Duration: | 180 minutes |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | SAP authorized testing center or SAP certification delivery platform (availability depended on region and certification lifecycle). |
| Pre Condition: | No mandatory prerequisite certification. SAP recommends practical knowledge of CRM business processes and SAP CRM 7.0 EhP3 fundamentals. |
| Official Syllabus URL: | https://training.sap.com/certification/c_tcrm20_73-sap-certified-application-associate---crm-fundamentals-with-sap-crm-70-ehp3-g/ |
SAP C-TCRM20-73 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Marketing Process | 10% | - Marketing Fundamentals
|
| CRM Basic Functions | 12% | - Master Data Fundamentals
|
| Service Process | 15% | - Service Management
|
| Interaction Center | 8% | - Customer Interaction Handling
|
| Sales Process | 15% | - Sales Cycle Management
|
| CRM WebClient UI Framework | 12% | - User Interface Fundamentals
|
| Analytics and Reporting | 8% | - Business Analytics
|
| CRM Technology and Architecture | 10% | - Technical Foundations
|
| CRM Middleware and Data Exchange | 10% | - Integration Fundamentals
|
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3: Frequently Asked Questions
The C-TCRM20-73 exam leads to the SAP Certified Application Associate certification from SAP. It is positioned at the Associate level. The exam validates the knowledge and skills expected of candidates preparing for SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3.
Related certifications include:
- SAP Certified Application Associate - CRM Fundamentals
The C-TCRM20-73 exam includes 80 questions and allows 180 minutes. Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for C-TCRM20-73 is 64%, and the official exam fee is USD 500. Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
No mandatory prerequisite certification. SAP recommends practical knowledge of CRM business processes and SAP CRM 7.0 EhP3 fundamentals.
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
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If you purchase the corresponding C-TCRM20-73 preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.
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The current C-TCRM20-73 outline is organized into 9 top-level domains. The first listed areas include:
- CRM Technology and Architecture (10%)
- Analytics and Reporting (8%)
- Interaction Center (8%)
Review the Exam Topics section above for the complete outline and any nested subtopics.
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 Sample Questions:
Question 1
You can define rules in Customizing for automatic organizational data determination. Which of the following are valid rule types?
There are 2 correct answers to this question.
Response:
A. Territory rule type
B. Organization rule type
C. Responsibility rule type
D. Sales Org Rule type
E. ERP Rule type
Question 2
Which of the following statements concerning pricing in SAP CRM business transactions is true?
Please choose the correct answer.
Response:
A. Only pricing procedures defined in CRM can be used in a CRM transaction.
B. A transaction type can have only one condition type.
C. Pricing results can be copied from a Quotation or a Contract into the Sales Order.
D. Once pricing has been determined for a transaction, it cannot be redetermined.
Question 3
Which of the following statements regarding marketing attributes are correct?
There are 2 correct answers to this question.
Response:
A. Marketing attributes always can have only one value selected.
B. Marketing attributes can be used in the SAP CRM Web Channel.
C. Marketing attributes can be assigned to a business partner.
D. Marketing attributes can only be assigned to one attribute set
Question 4
In CRM billing output processing, date can be send to which of the following?
There are 4 correct answers to this question.
Response:
A. SAP BI
B. Email
C. SAP APO
D. Printer
E. Fax
Question 5
In the ERP system you can only use a customer with the correct account group (for example, sold-to party). In SAP CRM you can use any business partner for a specific purpose, regardless of their role.
Please choose the correct answer.
Response:
A. True
B. False
Solutions:
| Question 1 Answer: B,C | Question 2 Answer: C | Question 3 Answer: B,C | Question 4 Answer: A,B,D,E | Question 5 Answer: A |
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