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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

A) Open the object's page layout and add the FlexCard LWC ante the layout.
B) Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.
C) Create a VisualForce Page wrapper for the FlexCard and add it onte the page.
D) Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.

2. Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

A) Omnichannel data access
B) Streaming data API
C) SSO data access
D) Metadata API

3. A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with employee transformation.
What solution component of Energy and Utilities Cloud should be recommended and mapped to get them started on the transformation journey?

A) utility Cx
B) Partner Management
C) utility 360

4. An energy company wants to calculate the estimated monthly amount a customer needs to pay.
How can a consultant configure Energy and Utilities Cloud CPQ to calculate monthly commodity pricing?

A) Using usage price
B) Using monthly recurring price
C) Using a subscription pricing plan
D) Using onetime price

5. consultant has been tasked with gathering and aligning requirements fram a small group of key stakeholders for an Energy and Utilities Cloud implementation.
Which approach would be most effective for eliciting business requirements from the small group of stakeholders?

A) Conduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions.
B) Conduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements.
C) Create and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h. of the current-state sales processes.

Solutions: