Exam Name: Contact Center Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional Certification
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Instant Download Salesforce : AP-226
Check Updated on: Sep 10, 2026
No. of Questions: 209 Questions & Answers with Exam Engine
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- Total Questions: 209
- Updated on: Sep 10, 2026
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- Total Questions: 209
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PDF Practice Q&A's
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- Total Questions: 209
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Knowing the subject is only part of AP-226 preparation; applying it under time limits is another. In 2026, Actual4dump test engines let you practice Salesforce Contact Center Accredited Professional questions in timed modes and review your progress across the 209-question set.
Salesforce AP-226 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Contact Center Accredited Professional |
| Exam Number: | AP-226 |
| Exam Price: | $150 USD (plus applicable taxes) |
| Exam Duration: | 75 minutes |
| Related Certifications: | Salesforce Accredited Professional Exams |
| Real Exam Qty: | 60 (plus up to 5 unscored questions) |
| Available Languages: | English |
| Exam Format: | Multiple-choice, Multiple-select |
| Passing Score: | 66% |
| Recommended Training: | Salesforce Contact Center Certification Learning Path |
| Exam Registration: | Salesforce Certification Exam Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | None |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-contact-center-ap---AP-226 |
Salesforce AP-226 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 20% | - Customer Use Case Analysis
|
| Topic 2: Design | 29% | - Scalable Architecture Design
|
| Topic 3: Implement | - Contact Center Configuration
|
Salesforce AP-226 Certification Exam FAQ
The AP-226 exam, Contact Center Accredited Professional, assesses whether a candidate can apply Salesforce knowledge to the skills measured by this credential. It is associated with the Salesforce Contact Center Accredited Professional certification. The certification is positioned at the Professional level. Related credentials include Salesforce Accredited Professional Exams.
The AP-226 exam includes 60 (plus up to 5 unscored questions) questions and allows 75 minutes. Plan your pacing before exam day rather than calculating it under pressure. Timed sessions with Actual4dump practice tests can help you decide when to flag a difficult item, keep moving, and reserve enough time for a final review.
The published passing score for Salesforce Contact Center Accredited Professional is 66%, and the official exam fee is $150 USD (plus applicable taxes). A retake requires budgeting for the full official fee again, so it is sensible to complete several timed practice tests before scheduling. Consistent results across the 209 practice questions can give you a clearer picture of your readiness.
The stated prerequisite information for Salesforce Contact Center Accredited Professional is: None Before registering, review the eligibility details on the official exam page to confirm the requirements.
You can register for Salesforce Contact Center Accredited Professional through the following channels:
The available exam delivery format is Online proctored or onsite testing center.
The following official training resources are recommended for Salesforce Contact Center Accredited Professional:
After reviewing these training options, you can reinforce each topic with 209 practice questions from Actual4dump.
Yes. Actual4dump provides a free PDF demo so you can review the format and quality of the Salesforce Contact Center Accredited Professional practice questions before placing an order. Your purchase includes 365 days of free updates, and you can extend the update service after expiration at a 50% discount.
If you take the corresponding AP-226 exam within 60 days of purchase and do not pass, you may apply for a full refund under the 100% Money Back Guarantee. Claims based on an exam taken within 3 days of purchase are not eligible; free materials, expired orders, and downloaded products that were not used before sitting for the exam are also excluded. The candidate name must match the payer name.
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The published Salesforce Contact Center Accredited Professional outline contains 3 major domains. The opening domains include:
- Implement (official weight not provided)
- Design (29%)
- Discovery (20%)
Review the complete Exam Topics section above for every domain and subtopic before planning your study time.
Salesforce Contact Center Accredited Professional Sample Questions:
The customer needs advanced customization for specific workflows. Which option provides flexibility?
- A. Third-party development
- B. Out-of-the-box configuration
- C. Custom Apex coding
- D. Salesforce Flow
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You need to configure dashboards and reports for KPI visualization. Which platform offers the most flexibility?
- A. Omni-Channel dashboards providing real-time insights into agent activity and queue metrics.
- B. Einstein Analytics with customizable dashboards and visual data storytelling capabilities.
- C. All of the above, depending on the desired level of detail, visual representation, and data access.
- D. Salesforce Reporting tools for generating detailed reports and data analysis.
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
The customer expects high data volumes and complex reporting needs. Which solution supports scalability and advanced analysis?
- A. Implement Einstein Analytics for AI-powered insights and predictive analysis.
- B. Leverage external data warehouse solutions for data storage and complex queries.
- C. Both (b) and (c) combined for data storage, advanced analysis, and visual data exploration.
- D. Utilize standard Salesforce Reports and Dashboards for basic data visualization.
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The consultant should instruct agents to access the call transcripts configured in Amazon Connect within the Conversation Component in Service Console.
Ursa Major Solar's Contact Center has a large volume of customers, and the company to strengthen loyalty, increase case deflection, and increase customer retention by implementing a customer portal.
Which Experience Cloud template should a consultant recommend
- A. Help Center
- B. Customer Account Portal
- C. Customer Service
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
Your requirements include integrating social media channels into Omni-Channel. Which platform facilitates this?
- A. All of the above, enabling seamless integration and routing of social media interactions within the Contact Center.
- B. Flow Builder with social media connectors for creating automated processes in response to social interactions.
- C. Salesforce Social Studio for managing social media engagement and customer inquiries.
- D. Omni-Channel routing rules directing social media messages to qualified agents based on content and context.
Explanation: Only visible for Actual4dump members. You can sign-up / login (it's free).
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