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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A new segment in Customer Data Platform (CDP) will be used for sending notification emails to members with the following requirements: - The mail is sent on the first day of the month to the members that will have their membership expire at the end of the same month, starting from the 1st of April to 30th of June
- member's expiry-date are standardized to the last day of the month.
Which two configuration options below should be used for the new segment to fulfill this segmentation requirement?

A) In "Segment Property", set "Publish Schedule" to "Don't Refresh".
B) In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "Next Number of days" = 30 for the "Membership Expiry Date" attribute.
C) In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "This Month" for the "Membership Expiry Date" attribute.
D) In "Segment Property," set "Publish Schedule" to "24 hours" and the appropriate "Start Date" and "End Date

2. Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.

A) Contact, Account, and Opportunity
B) Contact Loyalty Program Member, and Loyalty Member Tier
C) Voucher Definition, products, and Loyalty Member Tier
D) Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign

3. An administrator need to analyze the performance of the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a customized?

A) CRM Analytics User
B) Data pipeline user
C) Loyalty Analytics User
D) CLAAnalytics base admin

4. Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?

A) Loyalty member profile
B) Resetting tier points
C) Loyalty membership merge
D) Loyalty member enrollment

5. A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?

A) Transaction Journal
B) Contact page
C) Loyalty Program Member Related List
D) Loyalty Program Member page
E) Account page

Solutions: