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ServiceNow CIS-CSM certification is an intermediate-level program, requiring successful completion of a proctored exam. CIS-CSM exam is specifically designed to evaluate the individual's ability to define and design ServiceNow CSM solutions, configure the ServiceNow CSM application, and manage CSM processes. CIS-CSM exam is proctored and can be taken at a physical testing center or online.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

ServiceNow CIS-CSM certification exam is a rigorous assessment of an individual's knowledge and skills in various aspects of ServiceNow CSM platform implementation, such as configuring workflows, creating service catalogs, managing customer service cases, and implementing customer satisfaction surveys. CIS-CSM exam is designed to measure an individual's ability to successfully implement ServiceNow CSM solutions in a real-world setting.

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