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ServiceNow Certified System Administrator (CSA) certification is a widely recognized and highly respected industry credential for IT professionals. The CSA certification exam is designed to validate an IT professional's skills and knowledge in the deployment, configuration, and management of ServiceNow systems. CSA-JPN exam covers a broad range of topics related to ServiceNow administration, including ITSM, ITOM, HR, and CSM modules.

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ServiceNow CSA exam is a challenging certification that requires thorough preparation. CSA-JPN exam consists of 60 multiple-choice questions that must be completed in 90 minutes. The passing score for the exam is 70%. The questions are designed to test the candidate's understanding of ServiceNow administration, including best practices, common issues, and troubleshooting techniques. CSA-JPN exam is available online, so candidates can take it from anywhere in the world.

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ServiceNow CSA (ServiceNow Certified System Administrator) certification exam is designed to validate the skills and knowledge of IT professionals who are responsible for configuring, managing, and maintaining ServiceNow systems. ServiceNow Certified System Administrator (CSA日本語版) certification is highly sought after by individuals who want to demonstrate their expertise in ServiceNow and advance their careers in the IT industry. ServiceNow Certified System Administrator (CSA日本語版) certification exam is designed to assess the individual’s proficiency in ServiceNow’s core functionality, including ITSM, ITOM, and ITBM modules.

Reference: https://www.globalknowledge.com/nl-nl/certificeringen/certificeringen/servicenow/certified-system-administrator

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To earn the ServiceNow CSA certification, candidates must pass the exam, which is administered by ServiceNow. CSA-JPN exam can be taken online, and there are no prerequisites to take the exam. However, candidates are advised to have at least six months of experience in ServiceNow administration before taking the exam.

ServiceNow CSA日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configuring Applications for Collaboration20%- Collaboration Features
  • 1. Task Management
  • 2. Notifications
  • 3. Visual Task Boards
  • 4. Dashboards and Reporting
Topic 2: Self Service and Automation20%- Self-Service Features
  • 1. Service Catalog
  • 2. Workflow and Flow Designer
  • 3. Knowledge Management
  • 4. Virtual Agent
Topic 3: Data Migration and Integration15%- Migration and Automation
  • 1. Basic Scripting
  • 2. Update Sets
  • 3. Business Rules
  • 4. UI Policies
Topic 4: Platform Overview and Navigation7%- Platform Overview
  • 1. ServiceNow Instance
  • 2. Platform Capabilities and Services
  • 3. Navigation and User Interface
Topic 5: Instance Configuration11%- Instance Personalization and Configuration
  • 1. Applications and Plugins
  • 2. Lists and Forms
  • 3. User Administration
Topic 6: Database Management and Platform Security27%- Database and Security Administration
  • 1. CMDB and CSDM
  • 2. Data Schema
  • 3. Import Sets
  • 4. Access Controls

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